. https://www.teamdynamix.com/considerations-when-shopping-for-itsm-tools/

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SHARESHARESHARE
CONSIDERATIONS WHEN SHOPPING FOR ITSM TOOLS
So, you’re shopping for ITSM software.  If that is the case, then typically one of two scenarios is usually in place – either you are currently using a very rudimentary ticketing platform that does not truly encompass the full scope of IT Service Management (ITSM), or the opposite –  the platform is very cumbersome, overly complex and requires 3-8 resources to administer. READ MORE