WHITE PAPER FOR POST-SCHOOL EDUCATION AND TRAINING

In January 2012, the Green Paper on Post-School Education and Training was released for public comment. It received a great deal of attention from stakeholders in the post-school system. This White Paper seeks to set out a vision for the type of post-school education and training system we aim to achieve by 2030.

Spotlight

The Call Center School

The Call Center School offers a comprehensive e-learning curriculum for contact centers. Since 2001, The Call Center School has been dedicated to the professional development of individuals in the contact center industry. With more than 20,000 graduates, we are the global market leader in the industry. Tailored e-learning programs are available for all employees, from frontline staff, supervisors and team leaders to workforce planners, quality specialists and contact center managers.

OTHER WHITEPAPERS
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K-12 IT SUPPORT PLAYBOOK

whitePaper | August 15, 2020

Like most K-12 school systems, Alaska’s Matanuska-Susitna Borough School District finds funding to be a constant struggle. The district’s IT department, which consists of 32 full-time staff members, must support nearly 14,000 devices used by 18,800 students and approximately 2,200 staff in 47 schools and three additional facilities spread across a geographic area the size of West Virginia. This task would be nearly impossible without improving the maturity of its IT management. But with the help of certain tools and processes, Senior IT Program Manager Justin Michaud and his colleagues are delivering more value to the district—while adopting a “customer-focused” mindset.

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BACK-TO-SCHOOL 2020 TOOLKIT

whitePaper | August 3, 2020

Action steps and resources to help your team prevent learning loss and meet the social-emotional behavioural (SEB) and academic needs of each student. The goal for this toolkit is to help your team create a flexible, data-driven plan for supporting students’ academic and social-emotional behavior (SEB) needs into the summer and throughout the 2020-21 school year—whether in a remote, onsite, or blended environment.

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5 best practices for building skills academies

whitePaper | October 7, 2022

As we enter the era of and rapid digitization, organizations can no longer rely on adhoc training and one-time learning sessions to build the data literate workforce of the future.

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2022 Workplace Learning & Development Trends

whitePaper | July 28, 2022

According to the U.S. Bureau of Labor Statistics, more than 11 million jobs in the U.S. are unfilled1 —roughly double the number of people who are unemployed. The Great Resignation has sent workers to new jobs, but also into education and the rapidly expanding gig economy, leaving skills and knowledge gaps in almost every American company

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Student Engagement as a Political Catalyst

whitePaper | June 4, 2022

As such, it is imperative for campuses to promote civic engagement and assure the rights of students to engage in civic-, political- and issues-minded student organizations. When students participate in the advancement of a cause they personally care about, they act and reflect. Because of this, there is a need to closely examine how students form and participate in campus organizations, as civic engagement-minded student groups might actually do more to promote student development than traditional curricular elements.

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Mobile Device Management 101 for Education

whitePaper | August 18, 2020

Now more than ever, education technology is shaping and advancing the way we think about modern education and it is essential to the distance-learning environments many are now accustomed to. iPad transforms the static classroom setting and further streamlines distance learning by offering interactive learning tools to foster creativity and curiosity, no matter from where a student may be learning.

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Spotlight

The Call Center School

The Call Center School offers a comprehensive e-learning curriculum for contact centers. Since 2001, The Call Center School has been dedicated to the professional development of individuals in the contact center industry. With more than 20,000 graduates, we are the global market leader in the industry. Tailored e-learning programs are available for all employees, from frontline staff, supervisors and team leaders to workforce planners, quality specialists and contact center managers.

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