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NAVIGATING CX CHALLENGES IN THE DYNAMIC WORLD OF ELEARNING

April 8, 2023

This whitepaper explores how eLearning providers (Learning Management Systems, Training Management Systems, Learning Experience Platforms, and content providers etc.) can convert these challenges into opportunities by prioritizing the customer experience (CX) to increase customer satisfaction and profitability.

Spotlight

Teachers Support Network

Teacher Support Network (TSN) was founded in 2001 with the goal to help schools and school districts recruit and retain the highest quality teacher for every classroom.We begin with a teaching candidate database of over 150,000 certified and lateral entry candidates across all key disciplines, including the high-need subject areas of special education, bilingual, ESL, math and science. We then ensure a candidate's preparedness by assessing him/her against a set of foundation skills utilizing our TeacherKeys assessment, built upon ACT's WorkKeys platform. We also evaluate their softer approach to teaching by assessing their personal attributes: compassion, integrity, workplace habits and commitment to high ideals.

OTHER WHITEPAPERS

How to Adapt and Respond to New Expectations for Postsecondary Education

whitePaper | March 17, 2023

It’s no secret that enrollment in colleges and universities declined markedly during the COVID-19 pandemic. These losses are now putting intense competitive pressure on higher education institutions to recoup their student populations for fiscal viability.

The six golden rules to training finance employees

whitePaper | October 5, 2022

You could have the world’s best instructors, access to bleeding-edge technology and course materials that would grace Harvard—but if you’re taking the wrong approach to training employees then it will still end in failure.

What We Now Know About Measuring Learning Lossand Learning Recovery

whitePaper | January 6, 2023

The COVID-19 pandemic years were among the most challenging times for education in history. While no one would dispute that most students experienced “learning loss” during this time, it is probably more accurate to say that student learning trajectories have shifted.

DIGITAL TRANSFORMATION OF LEARNING

whitePaper | September 20, 2022

We are approaching a point in time where the rapid acceleration of technology related to education, course development and learning has produced large amounts of content and knowledge concepts within fingertip reach of learners of all ages providing they have access to the Internet and a computer or mobile device.

Online learning, teaching and education continuity planning for schools

whitePaper | March 13, 2020

An online learning plan covers the teaching strategies, communication rules, devices, solutions, and policies supporting online or blended learning in the school community. Keep the plan as simple as possible, but make the expectations clear for learners, teachers and guardians as to how to learn and teach online. An IB World School has agreed to share their online learning plan as an example of what to consider when creating one. This plan is updated regularly, as is common for schools using online learning under emergency circumstances.

FINRA E-Learning Courses

whitePaper | April 27, 2023

FINRA develops a wide range of e-learning courses for registered representatives, supervisors, operations staff, compliance personnel and other employees. These online courses uniquely blend FINRA’s knowledge of securities rules and regulations with the industry’s expertise on how those rules are practically applied on the job.