Change the sales rep experience, improve the customer experience

October 3, 2018

The first CRM launch truly changed the way sales were managed. We went from tracking customers on spreadsheets (and even in rolodexes) to tracking them and their attendant opportunities with software. It wasn’t long before reps started to feel the purpose of a CRM was more about preserving their contacts for their replacement than it was about making their lives easier. After all, back then it wasn’t much easier than updating a rolodex!

Spotlight

General Assembly

We transform careers and teams — including more than one third of the Fortune 100 — through dynamic courses in coding, data, design, and business. Today’s complex, global economy requires a skilled workforce that can leverage technology to fuel success. Our pioneering, experiential education includes full-time and part-time courses taught on-campus, online, and on site with companies, giving individuals and teams flexible options for growth and development. Learn more about our programs at https://ga.co/2yt8KJF. Our global network of 40,000+ full- and part-time alumni and 10,000+ hiring partners provide recent graduates with opportunities to find jobs and make connections, setting them up for success on the job, and in life.

OTHER WHITEPAPERS
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Learning Recovery in 2021 and Beyond

whitePaper | October 23, 2021

With this detailed, practical white paper our expert shows you how to accelerate on the road to learning recovery. This white paper walks you through a detailed three-tier plan for making sure your RTI system matches your situation.

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Capability at Work

whitePaper | August 16, 2022

For some time now I have been discussing capability with people in HR, people in L&D, and people with chief executive responsibilities in both the public and private sectors. What I have found remarkable is the lack of consistency in how people use the word capability.

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Choosing brilliance

whitePaper | October 6, 2022

Making education come alive and sparking curiosity is what interactive displays are all about. Today’s students engage with the world largely through screens. Dynamic, vibrant displays are intuitive to young people—they can’t help but want to touch them, explore with them, see what they have to offer. Interactive displays enable you to connect with students in their native digital language across a variety of learning environment

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How to Develop Scalable Remote Learning Plans

whitePaper | August 24, 2020

Among hundreds of educational leadership definitions, this one is helpful in that it allows for flexibility in many scenarios. While it talks about achieving goals by influencing others into action (which could indicate guiding educators, caregivers, members of the school board, or the community, depending on the situation), it does not define one particular goal, which allows for flexibility of interpretation. In the current environment, it is important to be flexible in defining an educational leader while also taking care not to stray too far from established goals and effective frameworks.

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The Substitute Teacher Gap: Recruitment and Retention Challenges in the Age of Covid-19

whitePaper | July 29, 2020

An increase in teacher absences and the need to fill more positions than ever before have created a new set of challenges in the world of substitute teacher recruitment and retention. In December of 2019 and January of 2020, the EdWeek Research Center explored these challenges with a nationally representative, online survey of more than 2,000 principals, district leaders, and school board members. Survey results suggest that the challenge is big and getting bigger: Districts are currently able to fill just 54 percent of the approximately 250,000 teacher absences each day, the survey found.

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CTOUCH Whitepaper Trends Higher Education

whitePaper | November 30, 2022

Blended learning, co-creation, studentcentricity, lifelong learning, gamification, virtual classroom. We create order out of the buzzword chaos. These trends will shape the future of higher education

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Spotlight

General Assembly

We transform careers and teams — including more than one third of the Fortune 100 — through dynamic courses in coding, data, design, and business. Today’s complex, global economy requires a skilled workforce that can leverage technology to fuel success. Our pioneering, experiential education includes full-time and part-time courses taught on-campus, online, and on site with companies, giving individuals and teams flexible options for growth and development. Learn more about our programs at https://ga.co/2yt8KJF. Our global network of 40,000+ full- and part-time alumni and 10,000+ hiring partners provide recent graduates with opportunities to find jobs and make connections, setting them up for success on the job, and in life.

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