Chatbots for Education: Meeting Students Where They Are

April 5, 2018

Robots and Pencils has been active in the EDU space with Salesforce since 2014, most notably with the launch of the TEx app for the University of Texas, version one of which launched in 2015. We continue to find new and innovative ways to leverage the power of Salesforce for EDU. According to BI Intelligence, Facebook Messenger was the #1 downloaded app of 2016, and 80% of teenagers are using it as their first or second means of communication. Using a Facebook Messenger chatbot that is connected to Service Cloud and Advisor Link, we engage students by facilitating document submission, advisor appointments, and student check-ins to maximize student persistence and success. Repetitive tasks are offloaded from university staff to the bot, empowering staff to focus on one-to-one student advising.

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