rimini street | August 24, 2022
Rimini Street, Inc. a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that the University of Technology Sydney (UTS) has switched from Oracle to Rimini Street for improved support and security of its Oracle database and technology platforms. In doing so, the University has slashed wait times for support requests, enjoyed improved service quality and innovative, advanced security to protect its database and application middleware. Rimini Street is also helping the University manage through the ongoing IT skills shortage by reducing the amount of IT labor required for support and instead, allowing resources to focus on the rapid transition to hybrid learning. UTS is one of Australia’s leading universities, with around 45,000 students and 4,000 staff. The IT department employs around 300 staff and is responsible for the digital experiences supporting the people, processes, and culture at the university. The University faced challenges during the pandemic including a massive shift to online learning and remote work, and a growing IT skills shortage. The large decline in the number of international students enrolling in Australia has also seen IT budgets shrink. Because of these limitations, UTS needed to refocus its strategic resources more efficiently.
“UTS, like all universities in Australia, has had to rapidly transition to a hybrid learning model that includes classroom and online service delivery. There are many innovations and technologies needed for the transition to hybrid learning; budgets are tightening across the board and the quality-of-service delivery expectations remain the same or higher, “Students can now log into their online classes from almost anywhere in the world which adds a new layer of complexity for the IT team. Fast, reliable, and secure systems are needed to keep up with the changing world and to remain a leading provider in the education market.”
Daniel Benad,group vice president and regional general manager,Australia,New Zealand and Oceania,Rimini Street
Focusing on the big issues with more time and money to spare Maintaining their Oracle database landscape was draining on the university’s IT budget and internal resources. Support tickets were often slow to be resolved by the software vendor, preventing IT staff from completing other system maintenance and responding quickly to new IT challenges. Staff were preoccupied with keeping databases operating properly in a rapidly scaling up environment and had little time to focus on university initiatives to support growth and innovation. “Skilled staff are only getting more expensive to hire and retaining these employees just to work on support and operational tasks for our enterprise software is no longer sustainable,” said Brian Kelly, Head of IT Operations at UTS. “We’ve had to really maximize the resources we have to keep our IT services growing, improving and meeting the needs of the university.” In addition, as UTS increasingly moved towards a hybrid learning model for its students, and a remote working environment for its staff, cost, capability, supportability, and flexibility were key to guaranteeing robust and reliable IT services. The rapid move into the remote workspace also opened new avenues and risks for cybersecurity attacks and breaches. As the number and location of users increased, so too did opportunities for unauthorized access. As such, the University was conscious it needed to increase the security of its Oracle software, particularly as routine patching was a costly and time-consuming endeavour for its IT team that did not necessarily provide the fastest protection model in the case of a discovered vulnerability. “UTS is relatively new to the hybrid working and learning space, and it’s important to be mindful of risks from such a rapid transformation,” said Kelly. The University began to look at ways to get improved support, better security and reduced operating costs for its Oracle Database landscape while also reducing the resource drain on its IT team. UTS turned to Rimini Street’s enterprise software support and security solutions. Lowering Costs and Response Times Each Rimini Street client benefits from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement of 10-minute response times for all critical Priority 1 cases. All clients are also assigned a Primary Support Engineer with an average of 20 years’ experience in enterprise software and backed by a team of functional and technical engineers. In addition, Rimini Street’s Database Management Services provide UTS with new expert skills from skilled and responsive engineers. Since partnering with Rimini Street, resolving support tickets is easier and quicker, with expert engineers available to respond to challenges at any time. “Being able to shrink how much time is spent on routine work has really allowed us to prioritise the bigger picture, and Rimini Street gives us time back in our day,” said Kelly. “The team is no longer worried about how long a patch or upgrade will take, how long it’ll take to get issues resolved, or how many hours they’ll have to dedicate to something routine. Rimini Street has taken care of that for us, and having such a quick turnaround for support has really eased up our workload. “Rimini Street gives us high-quality support for these business-as-usual activities without breaking our budget. Being able to be flexible with what senior ICT staff we hire means we’re putting a microscope on what our team actually needs, rather than allowing necessity to dictate it.” Rimini Street Protect - Proactive Security Having the time and resource availability enabled UTS to develop and deploy additional enterprise security enhancements. Further, Rimini Street’s security solutions gave UTS peace of mind that it would be secure and remain live while it implemented the additional security enhancements. “Completed security enhancements include secure identity management and access controls,” said Kelly. “Thanks to Rimini Street, we now have time and budget to spare and we are now looking at developing and deploying additional security measures utilizing a cloud-first strategy. We’re also working on automating service management and migrating to the cloud anything that improves the quality of user experience.” “UTS is yet another example of an institution that has benefited from Rimini Street’s comprehensive and effective database support and security,” said Benad. “As international borders continue to open and students choose Australia as an education destination, UTS’ improved service delivery and flexibility supporting a hybrid education model will play a huge part in improving the student learning experience.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,200 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.
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ACI Learning, | August 20, 2022
ACI Learning, a leading provider of audit, cybersecurity and IT certification and professional development training that empowers individuals to start and advance their careers, is proud to be ranked among the top 5,000 fastest growing private companies in the U.S. on the 2022 Inc. 5000 list. Since 2018, ACI Learning has increased the company headcount to 300+ employees globally, and achieved 345% revenue growth. ACI Learning’s unique training and SaaS platform supports professionals and enterprises along the full career lifecycle by leveraging deep domain content through multi-modal delivery, providing high value for must-have audit, Cybersecurity and IT training. Whether someone is looking to make a career change, prepare for a certification exam, advance in their career, or provide comprehensive training for their team, ACI Learning’s training and SaaS platform covers the latest technologies, trends and real-world applications needed to grow and succeed.
“The ACI Learning team is incredibly proud to be included on the Inc. 5000 list. Our continued growth is a direct reflection of our team’s dedication to providing engaging and relevant training content for enterprise and channel partners as well as our users. We aim to support professionals at any point in their IT career,. “Every day, we set out to ‘do well by doing good’, and I look forward to bringing this mantra to life as ACI Learning continues to grow and lead the IT certification and online training market for audit, IT and cybersecurity learners.”
Brett Shively, CEO, ACI Learning
Over the last 12 months, ACI Learning has been engaged with the community through speaking at industry events such as the 2022 RSA Conference and the 2022 Learning Technologies Conference, supporting U.S. veterans through financial contributions to the Wounded Warrior Project as well as joining the Department of Defense’s SkillBridge program as a participant, and will soon be launching over 30 free hours of hands-on learning to help close the digital skills gap. Most recently, ACI Learning announced that Practice Labs has achieved the milestone of helping one million learners start or improve their IT career. In addition to ACI Learning’s recognition on the Inc. 5000 list, ITProTV, ACI Learning’s ‘binge-worthy’ video training, certification prep and virtual lab experience, recently won multiple industry awards. ITProTV was recognized by the 2022 Cyber Defense Magazine Global InfoSec Awards as a Market Leader in the Cybersecurity Training category, and Next Gen in the Security Training category. Additionally, ITProTV’s impressive library of courses with over 6,000 hours of up-to-date content earned a spot on the Training Industry Awards’ 2022 Company Watch List for Online Learning Libraries.
About ACI Learning
ACI Learning trains professionals and leaders in Cybersecurity, Audit, and Information Technology. Whether they’re starting their career, mastering their profession, or developing their team, ACI Learning is with them every step of the way. ACI Learning believes that training is not a transaction, but an ongoing essential of life-long learning and career growth. The company helps professionals choose which learning path suits them best, delivers personalized training in the way they want it, and helps them to find the right career opportunity.
ASU Prep Digital | July 19, 2022
ASU Prep Digital, an accredited online K-12 school offered through Arizona State University, has partnered with Google Public Sector, to make remote immersive learning technology more accessible to students across the United States and around the world. ASU Prep Learning Cloud is a streaming solution that empowers schools to deliver innovative and interactive 3D learning experiences to students using low-bandwidth devices. The technology was developed on and is powered by Google Cloud.This new platform invites students to solve challenges by immersing themselves in interactive settings made possible by technology. For example, students can watch geologic formations emerge through simulations rather than reading about it in a textbook. Students can also explore human organs in 3D or examine a plastic mannequin. This brings topics like erosion, hydrolysis, and human anatomy to life.
To successfully complete a lesson, students must think critically about the concept, explore it, and learn through discovery. Real-time, instructive feedback also helps contribute to a more individualized learning experience.
“We’re turning students into explorers by embedding learning into the digital formats that students love, We spark curiosity by asking students to navigate 3D worlds, hypothesize, and discover knowledge by manipulating game-like simulations to solve real-world problems.”
-David Sudarma, ASU Prep’s chief technology officer
The ASU Prep Learning Cloud represents an important step toward accessibility for students in rural areas, with limited broadband access, and districts where limited technology funding makes it difficult to deliver cutting-edge learning opportunities. This immersive cloud-based education technology can be experienced from mobile devices or Chromebooks, increasing accessibility for all learners, anytime, anywhere. Removing those barriers is especially important for a program like ASU Digital Prep, which can be instrumental in bridging gaps for districts where resources are slim.
ASU Prep Digital has allowed us to partner and advance educational opportunities for thousands of K-12 students who might not have otherwise had access to the courses, credits, mentors, and teachers we offer, said Arizona State University President Michael Crow, who is widely known as a pioneer of online education.
Crow’s vision has created a tech-enhanced learning environment across ASU, inclusive of pre-collegiate students via ASU Prep Digital. A key element of that vision is expanded opportunities in online education, which offers a path to higher education for students who are otherwise hindered from pursuing their education goals. In addition to its rapidly expanding K-12 enrollment, ASU Prep Digital’s School Partnerships continue to grow. The program supports entire school districts in states like Utah, Louisiana and Ohio, as well as schools in 22 states and 12 countries.
In addition to the full- and part-time students who enroll directly with ASU Prep Digital, the school also teams with private schools, public schools, and districts worldwide to offer a K-12 curriculum and one-on-one instruction in a virtual environment. The program’s latest suite of courses, which will be available this fall to partner schools via the ASU Prep Learning Cloud, powered by Google Cloud, can be used in compliance with Family Educational Rights and Privacy Act (FERPA).
As pioneers in their respective industries, ASU Prep Digital and Google Public Sector worked to develop the platform, which is based on game engine technology. The ASU Prep Learning Cloud features responsive design optimized for the most commonly used devices (e.g., Chromebooks, mobile phones) using Web Content Accessibility Guidelines (WCAG).
“Our partnership with ASU Prep Digital has the ability to unlock new and innovative academic opportunities for learners across the country, We’re unleashing the power of Google Cloud to help make individualized, digital, and interactive learning the new standard in education.”
-Steven Butschi, director of Education, Google Public Sector
Courses integrate seamlessly into existing learning management systems, while supporting robust interactive features that personalize learning. The platform currently supports ASU Prep Digital partner schools, but in the future, could be rolled out to other educational institutions.
As immersive technologies become more widely adapted in education, 3D learning environments such as augmented reality and virtual reality offer great potential for engagement and retention, Our collaboration with Google Public Sector is a terrific first step in expanding access to immersive solutions across many devices, and we’re working together to explore ways immersive technologies can be made even more universally available to eager learners.
To preview a snapshot of ASU Prep Learning Cloud courses, visit: https://vimeo.com/623494408 or take a deeper look at the immersive platform here: https://vimeo.com/689344144/795e785a7c
About ASU Prep Digital
ASU Prep Digital is an accredited online K-12 school that offers a single online course or enrollment in a full-time, diploma-granting program. Because it is part of Arizona State University, ASU Prep Digital offers an accelerated path toward college admission and the chance to earn concurrent high school and university credit. For more information, visit asuprepdigital.org.