TALENT DEVELOPMENT
PRnewswire | April 11, 2023
Northpass, the leading platform for digital customer education, announced the launch of two essential resources, The Business Case for Digital Customer Education and the Digital Customer Education Impact Calculator, both created for customer success leaders looking to elevate their customer experience and optimize operational efficiency through digital learning.
The customer education industry is experiencing strong growth as macroeconomic pressures have forced B2B companies to rethink how they facilitate their customer success practice more cost-efficiently. The Business Case for Digital Customer Education is the first and only resource that provides insights on how teams can quantify the return on investment (ROI) and impact of digital customer education. It helps leaders understand the benefits of investing in digital customer education, such as reduced expenses and costs, improved productivity for customer success and training teams, and elevated customer experiences, as well as the costs of delaying adoption; namely missed revenue opportunities.
"The Business Case for Digital Education is long overdue," said Sumeru Chatterjee, founder of CustomerEducation.Org, a 4000+ member community of customer education professionals. "Our industry has needed a resource that lays out a clear rationale, ROI and roadmap for customer education, and why it's imperative to invest in it. The Business Case definitely delivers this insight."
The Digital Customer Education Impact Calculator is an interactive tool that can benefit every customer education and customer success leader, whether they are just starting out with digital education or still relying on traditional methods like live training, webinars, and emails. It allows them to evaluate the effectiveness of their current training program and explore the potential impact of incorporating digital strategies. The Calculator delivers specific findings, such as the number of hours a customer success manager could be using more efficiently and the potential cost savings that could be realized; data points to help facilitate decisions on how to allocate resources more effectively.
"Digital customer education is one of the most effective methods for maximizing the efficiency and productivity of forward-thinking customer success teams," said Northpass CEO, Steve Cornwell. "Our new resources help chief customer officers and customer education leaders quantify the direct impact it can have on their business and jumpstart their transition from outdated customer training to modern digital customer education."
Digital customer education has become a go-to option for many innovative companies like Northpass customer, Bonfire Interactive. According to Vy-Vy Nyguen, manager of client enablement at Bonfire, the company saved over 2,000 hours per year by moving its outdated customer education program to Northass and eliminating the need for one-to-one customer training.
About Northpass
Northpass is a market-leading digital customer education platform that empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning. Iconic brands, including Walmart and Johnson & Johnson, in addition to hundreds of growth businesses, like Pipedrive and Freshworks, choose Northpass to power their digital customer academies. Our award-winning platform and expert services give companies a surefire path to transform outdated customer training methods into modern digital education programs that match how customers want to learn today and improve training efficiency, effectiveness, and reach.
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CORPORATE LEARNING SYSTEMS
PRnewswire | April 17, 2023
Anthology, a leading provider of education solutions that support the entire learner lifecycle, today announced that its flagship learning management system (LMS) Blackboard Learn is increasingly the solution of choice for institutions worldwide. The growth is attributed in part to significant investment in the product since it became part of Anthology's portfolio in 2021. This investment has driven the availability of more than 200 new features since the merger accelerated development. That feature development is powered by an unprecedented level of client input. Recent competitive wins across the globe and a 55 percent increase year-over-year in the use of courses that unlock the benefits of Blackboard Learn Ultra further demonstrates growing global interest in the new Blackboard Learn.
"Institutions are seeking personalized, data-informed experiences for their students. As they evaluate whether they have the right tools in place, they are increasingly selecting the new Blackboard Learn to drive the future of learning on their campuses," said Jim Milton, Chairman and CEO of Anthology. "With Blackboard Learn, we're providing institutions with a market-leading LMS, where client and user feedback shapes future roadmap. We're focused on delivering the best experience in the industry and these wins and the momentum they represent reflect that commitment."
In April, Anthology will have developed and deployed more than 200 significant features for Blackboard Learn including self-expression tools, an adaptable test-taking experience designed to reduce student anxiety, superior progress tracking tools, and embedded insights. Accelerated feature development is occurring hand-in-hand with an industry-leading level of client and user input. More than 60 focus groups are providing user and instructor-level feedback and 80 percent of the top client and user-identified features are in active development. That user guidance is directing feature development like deeper student progress tracking and a more holistic overview of each student. Enhancements enable instructors to monitor student progress, manage outreach to students who haven't started an activity and provide a comprehensive view of where a student stands, including their overall grade, when they last accessed the course, accommodations, and feedback. Together, they're empowering instructors to have more personalized interactions with their learners to help guide them on their unique journey. In addition to the investments in product features, Anthology has invested significantly in the tools and resources to help clients implement the solution and transition to Blackboard Learn Ultra courses.
"We've redefined the Blackboard Learn Ultra adoption journey with free, easy-to-use resources and tools as well as a dedicated adoption team available to all clients that simplify the process," said JD White, Chief Product Officer at Anthology. "The new Learn Ultra Adoption Toolkit is an end-to-end solution designed to guide campus administrators along every step of the journey to benefit from the powerful tools available in Learn Ultra as quickly and efficiently as possible."
Blackboard Learn continues to build momentum with recent wins across the globe. Anthology's LMS is replacing Instructure Canvas at EC-Council University in New Mexico; the Culinary Institute Lenotre in Houston, Texas; and at the Amity Global Institute in Singapore. Waldorf University in Forest City, Iowa and Transnet in South Africa also recently selected Blackboard Learn following competitive reviews.
The wins run the gamut, from long-time clients continuing their relationship, to current institutions deepening their relationship with additional Anthology solutions, to new clients selecting Blackboard Learn to replace their existing LMS. Colleges and universities are all gaining simpler, more-powerful teaching and learning experiences to support the needs of the modern classroom.
About Anthology
Anthology offers the largest EdTech ecosystem on a global scale for education, supporting more than 150 million users in 80 countries. With a mission to provide dynamic, data-informed experiences to the global education community through Anthology Intelligent Experiences™, we help learners, leaders and educators achieve their goals by offering over 60 SaaS products and services designed to advance learning.
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EDUCATION TECHNOLOGY
Businesswire | April 17, 2023
HiLink, the education software provider transforming virtual learning, today unveiled AI Lesson Planner, its new edtech product purpose-built to revolutionize the way remote educators design and deliver lessons to students across the world.
As the majority of instructors today still require multiple tools to effectively manage their lesson planning (i.e., through designated planning software, digital content creation tools, and Learning Management Systems), HiLink's AI Lesson Planner unites all of these capabilities into one intuitive platform. Powered by the rich and instantaneous intelligence of ChatGPT, instructors can input topics, audiences, and keywords into the interface, and with a single click, curate an unlimited number of comprehensive lesson plans and high-quality virtual learning experiences that directly cater to and advance students forward.
HiLink’s AI Lesson planner goes beyond static content and instead incorporates engaging activities proven to enrich the learning experience - including video, dynamic material, and other captivating multimedia. Through its integration into HiLink’s premier digital learning hub, Virtual Classroom, teachers now have a robust set of features at their fingertips built to enable student collaboration and engagement, including whiteboards, media players, and more. In turn, this drives:
• Efficient workflows: Embedding classroom functionality directly within the lesson plan creates more engaging lessons and eliminates friction during the ideation, planning, and teaching stages
• Impactful personalization: Every student is unique, and HiLink’s AI Lesson Planner crafts personalized lesson plans to address individual needs, ensuring every student receives the support and attention required for their academic success
• Productive learning environments: For educators, AI reduces time and costs. The ability to reference lesson plans during class helps instructors stay on track without disruption. In addition, the tool collects all student data to easily measure individual and collective performance metrics. For students, this establishes clearer learning objectives for each session, engaging content, and ultimately improves learning outcomes
"Our goal is to provide innovative solutions that unlock the highest potential for educators while creating delightful learning experiences for students,” said Kelvin Wu, founder & CEO of HiLink. “We believe that the future of AI in the education industry is not only inevitable, but when used effectively will successfully supercharge the way instructors - including traditional teachers and tutors alike - are able to inform and inspire young minds in a virtual setting. We’re committed to transforming education by helping people teach and learn better online, and this groundbreaking AI Lesson Planner is just the beginning of what we have planned for our customers and the industry regarding artificial intelligence moving forward.”
About HiLink
HiLink is building a better way to teach and learn online through the power of technology. Its all-in-one video conferencing, collaboration software, and AI-enabled solutions empower educators to create the most engaging and impactful learning experiences for students across the globe.
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