rimini street | August 24, 2022
Rimini Street, Inc. a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that the University of Technology Sydney (UTS) has switched from Oracle to Rimini Street for improved support and security of its Oracle database and technology platforms. In doing so, the University has slashed wait times for support requests, enjoyed improved service quality and innovative, advanced security to protect its database and application middleware. Rimini Street is also helping the University manage through the ongoing IT skills shortage by reducing the amount of IT labor required for support and instead, allowing resources to focus on the rapid transition to hybrid learning. UTS is one of Australia’s leading universities, with around 45,000 students and 4,000 staff. The IT department employs around 300 staff and is responsible for the digital experiences supporting the people, processes, and culture at the university. The University faced challenges during the pandemic including a massive shift to online learning and remote work, and a growing IT skills shortage. The large decline in the number of international students enrolling in Australia has also seen IT budgets shrink. Because of these limitations, UTS needed to refocus its strategic resources more efficiently.
“UTS, like all universities in Australia, has had to rapidly transition to a hybrid learning model that includes classroom and online service delivery. There are many innovations and technologies needed for the transition to hybrid learning; budgets are tightening across the board and the quality-of-service delivery expectations remain the same or higher, “Students can now log into their online classes from almost anywhere in the world which adds a new layer of complexity for the IT team. Fast, reliable, and secure systems are needed to keep up with the changing world and to remain a leading provider in the education market.”
Daniel Benad,group vice president and regional general manager,Australia,New Zealand and Oceania,Rimini Street
Focusing on the big issues with more time and money to spare Maintaining their Oracle database landscape was draining on the university’s IT budget and internal resources. Support tickets were often slow to be resolved by the software vendor, preventing IT staff from completing other system maintenance and responding quickly to new IT challenges. Staff were preoccupied with keeping databases operating properly in a rapidly scaling up environment and had little time to focus on university initiatives to support growth and innovation. “Skilled staff are only getting more expensive to hire and retaining these employees just to work on support and operational tasks for our enterprise software is no longer sustainable,” said Brian Kelly, Head of IT Operations at UTS. “We’ve had to really maximize the resources we have to keep our IT services growing, improving and meeting the needs of the university.” In addition, as UTS increasingly moved towards a hybrid learning model for its students, and a remote working environment for its staff, cost, capability, supportability, and flexibility were key to guaranteeing robust and reliable IT services. The rapid move into the remote workspace also opened new avenues and risks for cybersecurity attacks and breaches. As the number and location of users increased, so too did opportunities for unauthorized access. As such, the University was conscious it needed to increase the security of its Oracle software, particularly as routine patching was a costly and time-consuming endeavour for its IT team that did not necessarily provide the fastest protection model in the case of a discovered vulnerability. “UTS is relatively new to the hybrid working and learning space, and it’s important to be mindful of risks from such a rapid transformation,” said Kelly. The University began to look at ways to get improved support, better security and reduced operating costs for its Oracle Database landscape while also reducing the resource drain on its IT team. UTS turned to Rimini Street’s enterprise software support and security solutions. Lowering Costs and Response Times Each Rimini Street client benefits from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement of 10-minute response times for all critical Priority 1 cases. All clients are also assigned a Primary Support Engineer with an average of 20 years’ experience in enterprise software and backed by a team of functional and technical engineers. In addition, Rimini Street’s Database Management Services provide UTS with new expert skills from skilled and responsive engineers. Since partnering with Rimini Street, resolving support tickets is easier and quicker, with expert engineers available to respond to challenges at any time. “Being able to shrink how much time is spent on routine work has really allowed us to prioritise the bigger picture, and Rimini Street gives us time back in our day,” said Kelly. “The team is no longer worried about how long a patch or upgrade will take, how long it’ll take to get issues resolved, or how many hours they’ll have to dedicate to something routine. Rimini Street has taken care of that for us, and having such a quick turnaround for support has really eased up our workload. “Rimini Street gives us high-quality support for these business-as-usual activities without breaking our budget. Being able to be flexible with what senior ICT staff we hire means we’re putting a microscope on what our team actually needs, rather than allowing necessity to dictate it.” Rimini Street Protect - Proactive Security Having the time and resource availability enabled UTS to develop and deploy additional enterprise security enhancements. Further, Rimini Street’s security solutions gave UTS peace of mind that it would be secure and remain live while it implemented the additional security enhancements. “Completed security enhancements include secure identity management and access controls,” said Kelly. “Thanks to Rimini Street, we now have time and budget to spare and we are now looking at developing and deploying additional security measures utilizing a cloud-first strategy. We’re also working on automating service management and migrating to the cloud anything that improves the quality of user experience.” “UTS is yet another example of an institution that has benefited from Rimini Street’s comprehensive and effective database support and security,” said Benad. “As international borders continue to open and students choose Australia as an education destination, UTS’ improved service delivery and flexibility supporting a hybrid education model will play a huge part in improving the student learning experience.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,200 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.
Cariloop | July 21, 2022
Cariloop, the Caregiver Support company that pairs caregivers and their families with dedicated Care Coaches as they plan for and manage the health and well-being of their loved ones, is launching an entirely new education support offering in response to the demands from employers and employees during the pandemic.
“In the early days of 2020, we began helping employees and their families with more pediatric care cases, and then COVID-19 brought this incredible need to assist with finding child care options as school closures as well as daycare and babysitter availability changed daily,” said Wendy Whittington, Chief Care Officer of Cariloop. “We realized that we had discovered an untapped need amongst employees in helping them navigate the complexities of the education system more effectively. Similar to the healthcare system, the education landscape presents its own challenges and requires a deep level of expertise in understanding it.”
To provide the highest quality of service for employees navigating the education system, Cariloop assembled a Center of Excellence with Education Coaches who all have highly relevant backgrounds, credentials and experiences, including masters and doctoral level educators, guidance counselors, school social workers, school nurses, school administrators, and subject matter expertise in ESL and special education.
In addition to coaching members and answering general education-related questions, the Cariloop Education Coaches will be more hands-on as they navigate the education landscape alongside the families. For example, they can attend IEP and 504 meetings as a companion to the parent; assist members with the application process and provide insight into approaching college application essays; finding available scholarship opportunities or financial options; and provide more customized support or care options for children with specific learning challenges or behavioral difficulties. This will allow working family members to stay more focused and productive at work, and relieve the burden of caregiving related to educational needs that contribute to mental stress and well-being issues.
“Over the last several years, millions of working parents have been forced to become education system experts with a vast majority of them worried about the long-term development plans for their children. “With these new capabilities online, we are now equipped and stand ready to help provide that peace of mind to all parents, students and caregivers who have been trying to solve these challenges totally and completely alone. ”
Michael Walsh, CEO of Cariloop
In addition to its new education support offering, Cariloop can also help working caregivers navigate the healthcare system with its team of Care Coaches specializing in pediatrics, adult and elder care support.
Cariloop provides a human-powered Caregiver Support Platform to help working caregivers and families plan for and manage the care of their loved ones. The Platform pairs caregivers with a dedicated, experienced Care Coach who guides families through the many decisions they make over the length of their caregiving journey, all while collaborating on a digital care portal that helps families securely communicate across all their devices and store important health, financial and legal documents.
WuKong Education | August 12, 2022
WuKong Education, a New Zealand based EdTech company, announced a new round of upgrades for its technological teaching assistant product "WuKong Interactive Exercise". Fully embodying WuKong's "7-step Learning Method", namely the seven key steps of "Previewing - Learning - Reviewing - Consolidating - Reflecting - Examing - Applying", the upgraded product effectively combines the process of "learning" and "practising" to strengthen students' learning effects with diversified, interesting and scientific learning forms, so that learners can firmly grasp what has been learnt and really enjoy the learning process.
WuKong has initiated the research and development of its interactive exercise product in July 2021. In September 2021, the product was put into use in the graded reading courses of WuKong Chinese, a famous Chinese curriculum product under WuKong Education. In October 2021, it was applied to WuKong Math as well. Since the launch of the product, its functions experienced several rounds of upgrades and have been continuously optimized according to various learning and teaching needs.
This round of upgrades further enriched the contents in the question bank. Furthermore, based on AI interaction, voice recognition and other technologies, in-class knowledge can be integrated into the lively and interesting interactive homework display page, so as to effectively satisfy students' personalised learning needs and after-class reviewing needs. The product can also meet the demands of 1-on-1 class, small class, large class and other classroom types, as well as students at different learning levels.
On the other hand, the upgrade of interactive exercise product also provides convenience for teachers. Teachers from WuKong can leave feedback on the homework submitted by students in real time through the product's voice interaction function, which improves the efficiency of online teaching, shortens the process of homework feedback, and enables teachers and students to communicate more effectively after class.
"Since 2019, our IT team has invested millions of funds in the research and development of technological platforms and data platforms. We have built the industry's leading teaching quality management system and intelligent learning situation tracking and analysing system. Based on the continuous expansion of the market and the increasing needs of our learners, we have developed a set of relatively mature teaching content systems and technology platforms to meet users' personalised learning needs."
- Cicy, Chief Education Officer of WuKong, said during the London EdTech Week
We believe that for the majority of parents today, the most precious thing is to nurture their children's interest in learning. WuKong hopes to fully stimulate their children's interest and thinking in learning by means of technological empowerment. As one of the world's most popular education technology companies, our expectation is to help children grow happily and wisely, and to be a trusted companion in the learning process for families around the world said Cicy.
Mrs. Zhang, a Tsinghua University graduate who is currently teaching in WuKong Education, expressed her reflections on the upgraded product: the WuKong Interactive Exercise can customize the exercise layout, automatically distribute homework in the system. Once the students submitted their exercises, I can also receive instant notifications and provide them with real time voice with feedback, which is really convenient and makes me feel like I'm getting closer to my students!
Practical cases of the integration of technology and education are not rare in recent years, and technological innovations have brought more possibilities to the online education industry. Under this background, more and more EdTech enterprises are injecting investments in their scientific and technological research and development, hoping to bring more intelligent education products and services to learners. WuKong Education is among this marching army as well.