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Q&A with Kolja Eikelmann, CMO & Head of Marketing at PPG Industries

CMO & Head of Marketing at PPG Industries
Kolja Eikelmann, CMO & Head of Marketing at PPG Industries is a forward thinking and result-driven Marketing expert with 20 years of experience in the FMCG marketing industry. 

In this Q&A, Kolja shares his unique marketing experiences and gives us interesting insights about PPG Industries, a global supplier of paints, coatings, optical products, and specialty materials which is driving innovation, sustainability and color in the industry.

MEDIA 7: What inspired you to get into Marketing?
KOLJA EIKELMANN: I wouldn’t be able to say when I first realised marketing was the path for me, but I think it’s been evident my whole life that I’m interested in the diversity that marketing allows. Since childhood, I have always been so fascinated with the details of a product, no matter what it is. I have an endless sense of curiosity and I think that was the major driving factor for me to enter the world of marketing.

I realised marketing might be for me when I discovered the unique opportunity it offers to be involved in all spectrums of the business; not just advertising, but also in creating solutions and analysing outcomes. The overarching goal is always to make a real difference and help people in their daily lives, and marketing allows you to both be a part of the solution as well as a witness to the outcomes.

My job with PPG is very colourful – just like my company! Within my one job title I get to explore innovation, creativity and analysis. This variety has always been appealing to me.

M7: You have an exemplary marketing experience of more than 20 years in the FMCG industry. How have the marketing dynamics changed over these years and what tactics do you feel modern marketers should adopt, to survive in this competitive world?
KE: As you would expect of any industry in the 21st century, marketing is constantly changing and increasing in complexity in this digital age. The increasing presence of digital media and the growing demand for ease-of-access online services, has resulted in the field growing broader than ever before. The possibilities now are numerous, but they are fragmented; you must be truly dedicated to the field to build the knowledge base of marketing tools required to thrive in such a climate. Ultimately, PPG wants to produce work that has the greatest impact on businesses, this was arguably easier in the past when you had a traditional, simple media mix, as opposed to now when success depends on mastering traditional media and online outlets, social media and digital advertising tools.

For example, it can be easy to spend a lot of money on Google ads that are expected to be high value, but instead, organizations might see greater return on sales if the money had been allocated to a faster and more agile response to SEO.

In marketing, it can be easy to get caught up in the creativity of the work – as that is most often our strength – but not fully immersing yourself in the analytical side of things is a mistake that is often reflected in outcomes. I would recommend that every marketer should always make sure to know their KPIs inside and out and try to get as familiar with Excel spreadsheets and analysis as they are with the creative work.

In this constantly changing modern landscape, marketing has become even more important than ever before. Specifically, in the paints and coatings industry, marketing was a late bloomer as it has been driven by shelf sales for so long. However, as an industry we are refocusing on innovation and purpose; and pushing the boundaries on what is expected from paints and coatings and what they can do. PPG aims to improve and protect the world through our products – but none of this is possible without proper marketing to support the business.


"A focus on our customers, our innovation, our people and our entrepreneurial way of working – are all elements that inspired the One PPG vision, and what most accurately represents the key to our successful way of working."

M7: Your work experience spans across highly complex matrix organizations to entrepreneurial and start-up businesses. What do you believe is your driving force behind your proven track records and achievements?
KE: I am very proud to say I have left behind a strong track record of positive differences within the companies in which I am working. Although I have worked in many different, seemingly unrelated industries, the knowledge and tools that I learnt at each step along the way continue to prove invaluable for each new challenge I face. From paints, to dairy, to cosmetics – your collective marketing knowledge spans across whichever business you are a part of. Once you’ve built up this knowledge base, the true challenge is not having the tools but knowing which tools to use and when.

I have always been most drawn to companies that challenge me to make a difference. This is how I’ve shaped my career and how I made my decisions on where to work.

M7: How well do you believe that a service-oriented and data-driven leadership approach along with business strategy and operational execution can lead to company growth with an upsurge in revenue/sales?
KE: I strongly believe in a service-oriented and data-driven leadership approach, as well as incorporating social and ethical capabilities. Data-driven leadership is the key to the future – in many industries – but especially in marketing. The industry today is all about knowing your KPIs and business cases, which are data rich. Working in marketing is about being able to positively impact business outcomes, and that ultimately boils down to the ability to add value for your customers and consumers. Focussing on PPG work as a service-oriented industry highlights the need for data availability – both in that of the business and that of our customers – to be able to best consult and serve. Knowing your data is the key currency for success in the 21st century.

Data analysis can provide us with information such as click through rates and viewership. We are able to access tools now that, if used right, can prove invaluable to achieving successful outcomes. Being able to use this information to your advantage will allow you to instantly see whether your data retrieval is successful. Every business case and KPI that you set out to tackle can then be achieved using the data to measure sales growth.

M7: PPG Industries has been included in the list of American Fortune 500 companies. What do you think has made it possible to build a fortune for PPG industries?
KE: PPG has a strong culture of building the business across SBUs through investment, innovation and acquisition. We are one of the leading and largest paints and coatings companies in the world. This status is maintained by PPG’s culture of investing in R&D and constantly challenging the boundaries and expectations of the coatings world.

The opportunity to build our position as a market leader in many countries around the world is only possible through our global network and international approach. For example, our Alison Park facility in Pittsburgh, Pennsylvania is a major hub of innovation for PPG – but work that is done there is often inspired by an idea from Europe, that itself was driven by a customer need from Asia. To stay on the frontlines we can’t sit still and be complacent. Our recent acquisition of Hemmelrath and a new plant in Tianjin, China is evidence of our strategy to expand our foothold, our abilities to deliver for customers and our capacity for innovation to maintain our position as a market leader.

PPG has many moving parts which all function in different areas of the world across different business units, but our central goal is to add customer value. A focus on our customers, our innovation, our people and our entrepreneurial way of working – are all elements that inspired the One PPG vision, and what most accurately represents the key to our successful way of working.


"Data-driven leadership is the key to the future – in many industries – but especially in marketing."


M7: How is PPG Industries’ tagline ‘WE PROTECT AND BEAUTIFY THE WORLD’ serving its purpose of enhancing the world through its paints and coating solutions?
KE: PPG is in every part of daily life – even if you don’t realise it. You touch and feel PPG in your living environment practically 24/7: from your car to an airplane, to your refrigerator, to your laptop or even your soda can. This tagline reflects how PPG’s paints and coatings cover every part of life. PPG products provide the expected functionality of adding a colour or coating to an object, but even more than that, PPG products enhance the longevity of an item and increase its appeal. Whether it is an electronics coating that makes a laptop feel smooth to the touch, or a coating that protects the body of an airplane from overheating in the sun. PPG’s mission is not to provide what is expected, but to offer innovative solutions to questions no one expected an answer for.

Environmental impact is one of the greatest concerns of the 21st century, for both our customers and us as manufacturers. As a business founded on mass production, it is our responsibility – and therefore our challenge – to be as positive a force as possible in the fight against climate change. This is why so many of our modern products are developed to align to both PPG’s mission of protecting the world and the United Nation’s Sustainable Development Goals: boat coatings that reduce friction and therefore reduce fuel consumption, aircraft windows that don’t need frames to reduce plane weight to help minimise carbon emissions, electric vehicle battery coatings that enable cars to travel for significantly longer periods of time per charge, increasing the viability of electric vehicles on roads. We are innovating with purpose – for the public, for our customers, for consumers and for our own PPG people.
The world cannot function without paints and coatings in our everyday life, and that’s why PPG’s tagline is so powerful. If we are going to continue to be a worldwide presence, we want to be sure we are making the world a more beautiful place in the most long-term, stable way possible.

M7: You have taken transformational business initiatives to foster incremental business changes and drive cultural change throughout the organization especially in dynamic business sectors. What are some of the advantages of taking such timely measures?
KE: As part of the global shift towards greater digitization, businesses have the opportunity to drive cultural change. Digital transformation is a key component, especially as peoples' buying habits are evolving and changing how they purchase products. This is acutely felt in Europe, with its variety of different countries, cultures and languages. From a marketing standpoint, the industry is offering incremental business changes in this new culture of on-demand. In the age of Amazon and digital transformation, people want easier and faster solutions from the paints and coatings industry. Customers want to get the job done as quickly and as easily as possible with support from the supplier. As a result, PPG is innovating to be more agile and fast, by developing architectural paints that take less time to dry or offering customers a more on-demand paint matching experience.


"A successful campaign is one tailored to the needs, style and audience of the customer."

M7: You have an amazing experience of working with top leading companies like Nestle, L’Oreal and currently PPG Industries, how influential was your role in transforming marketing tactics for these organizations?
KE: My roles in these organizations were really diverse. For L’Oréal, I was more into sales and worked within category management. This later proved very influential for my future marketing career as it introduced me to the integration between marketing and sales in helping to serve customers in the best way possible. Integrated communication between marketing and sales is an essential tool in connecting both ends with the business purpose while still staying customer focused. You need to drive your campaigns forward and also sell your products in a much more complex way that is completely focused on the customer’s view. In order to do this, you need to know what is best for the customer when you place your products within a category role. This requires a lot of analytical skills to convince a customer what is best for them. You need to oversee the whole thing and act almost as both an internal and external consultant for your company. This whole picture view of the marketing process really influenced my journey and helped me strengthen my skillset for my future roles, such as when I was head of digital for Nestle.

When it comes to marketing, you can’t just pick the most creative, 360 media campaign available and offer it to the client. A successful campaign is one tailored to the needs, style and audience of the customer. To be best at what we do, it is essential to build an in-depth understanding of your customer’s view and what is best for them. This experience came with me into my work for PPG in using this knowledge to establish myself in a more leading role. At PPG I am also the communicator in the company and need to understand everyone’s view and connect with all the different departments. I am not only the marketer in my department but I’m also responsible for looking at the whole value chain within this digital leading role. PPG has experienced double-digit growth in the past two years in both B2B and B2C and this success is down to how closely we collaborate here.

M7: Kolja, what is your super power?
KE: I would say my super power is a combination of my visual and analytical skills, articulated through my courageous and enthusiastic mindset. Being able to both develop a specialized skill set and confidently acknowledge my areas of expertise and strength makes for a very beneficial cocktail to drive progress. Having empathy and other social skills are important to exert a positive influence within my team at PPG. However, these qualities should also be backed by facts – knowledge, experience and history -- which is a combination I have not seen in many people. Being self-confident and believing in my strengths is a powerful tool in business, and something that has greatly helped me along the way.

M7: Knowing what you know now, what advice would you give your younger self?
KE: I’m really driven by being up to date and well informed in as many areas as possible, and I would advise my younger self to do the exact same. I’ve always been a very curious person, but I would tell my younger self to be even more so and to take in as much information as possible. In this fast-moving world, that is just getting faster as we become more digital, there is always something new to learn or discover. If you remain stuck in one point of view or one way of thinking, you are already behind the curve. Stay flexible, stay interested and always remain in a constant state of learning.

ABOUT PPG INDUSTRIES

PPG: WE PROTECT AND BEAUTIFY THE WORLD™
At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 135 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $15.4 billion in 2018. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com.

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W. P. Carey School of Business, Televerde Foundation expand prison education program

PR Newswire | January 08, 2024

The ASU W. P. Carey School of Business and Televerde Foundation have worked alongside community partners to offer a unique PATHS program for women as they transition out of prison. PATHS, an acronym for Prepare, Achieve, and Transform for Healthy Success, teaches skills in personal wellness, workplace readiness, employment strategies, mentoring, financial literacy, and lifelong learning. The program begins while the women are still incarcerated and continues through their reentry and transition back into society. "We are thrilled to expand our partnership with the ASU W. P. Carey School of Business, further empowering women through education," said Michelle Cirocco, executive director of Televerde Foundation. "Our PATHS program goes beyond just providing skills; it's about transforming lives. This expansion marks a significant step toward reducing recidivism and opening new opportunities for women from all walks of life to rewrite their narratives. It also underscores our belief in education as a crucial driver of personal growth and societal advancement. We are committed to helping these women become positive role models in their communities and building a brighter, more secure future for themselves and their families." Julia LaRosa, clinical associate professor, and Kostas Voutsas, assistant teaching professor, from the Department of Management and Entrepreneurship, are two members of the W. P. Carey community who teach in the program. They focus on workplace readiness skills through college-level business fundamentals, business communication, and professional development courses. As of fall 2023, women who complete the Career PATHS coursework earning a C or better have the opportunity to turn their completed work into college credit through ASU's Universal Learner program. The associated fees are currently covered by Televerde Foundation, with future iterations also being funded by the generosity of donors through the ASU Foundation. "Turning time in prison into a college education experience is truly inspiring," says Voutsas, who teaches the Effective Communication for Career Success class. "It is a practical course that empowers students to communicate as leaders, embrace diversity and inclusion, build positive relationships, and maximize efficiency and effectiveness in the workplace. It explores both verbal and nonverbal communication, cross-cultural communication, customer service, the writing process, writing mechanics, interviewing and resume techniques, as well as delivering presentations with confidence." Since the program's inception in 2020, the results have been truly remarkable. Of the 161 students who have completed the program, the recidivism rate is zero compared with the expected 40% to 60% rate. According to the Televerde Foundation, graduates' salaries are also 61% to 75% higher than their less prepared counterparts. While the quantitative outcomes are extraordinary, the qualitative impacts are equally important. Mary Montemorra, a PATHS graduate, explains, "Televerde Foundation and PATHS have given me the ability to fit into a community that once felt so far away. Remember, being sent to prison means the society you once were part of decided to remove you from its communities physically. PATHS gave that community back to me." One benefit of the Universal Learner program is the connection it helps non-traditional students form with ASU. "At W. P. Carey, we are prioritizing access in the communities we serve," says Raghu Santanam, senior associate dean for Executive Education, Corporate Partnerships, and Lifelong Learning. "Connecting PATHS to ASU as a for-credit course legitimizes the hard work these women are undertaking and makes it easier for them to transition into college in the future." Higher education is indeed more within reach for individuals involved in the justice system. As of July 1, 2023, the FAFSA Simplification Act provisions make PELL grants available to all qualified incarcerated people to further pursue post-secondary education through approved Prison Education Programs (PEPs). "A mere vision has blossomed into a sustainable program," says LaRosa. PATHS is "dedicated to aiding incarcerated women in reshaping the course of their lives and those of their families. Witnessing the transformative impact of a college education unfolding within our community is truly remarkable and the high point of my career."

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Education Technology, Talent Development

WiCyS Partners with N2K Networks for Pioneering Cyber Talent Study

PR Newswire | January 11, 2024

N2K Networks, a leader in strategic cyber workforce intelligence, is proud to announce its partnership with Women in CyberSecurity (WiCyS), a nonprofit organization dedicated to the recruitment, retention, and advancement of women in cybersecurity. This collaboration will result in a comprehensive Cyber Talent Study that leverages skills data from the professional members of WiCyS, with an aim to deepen the collective understanding of cybersecurity competencies within the industry. A Commitment to Empowerment and Insight The study is designed to diagnose and analyze cybersecurity skills across the WiCyS professional member community, leveraging the advanced N2K NICE Workforce Diagnostic assessment. Under this initiative, N2K will provide WiCyS professional members complimentary access to the NICE Diagnostic, allowing them to assess their knowledge-area strengths and weaknesses aligned to the NICE Cybersecurity Workforce Framework. In addition to providing participants with personal insight into skills gaps and opportunities for professional development, the study will help identify commonalities in skills, potential gaps in knowledge and abilities, and other corollary findings that will provide strategic value to the entire cybersecurity industry. By delving into the talent landscape, the initiative seeks to illustrate and compare data in novel ways to establish an understanding of the alignment between member skill sets and the roles they actively occupy, as well as industry expectations of similar roles. "This partnership between N2K and WiCyS is the demonstration of our shared commitment to empower cybersecurity professionals through enhanced knowledge and understanding," said Simone Petrella, President of N2K Networks. "WiCyS brings a wealth of expertise and community building to the field, and by embracing the data-driven approaches we use at N2K, we can unlock hidden potentials, identify skill gaps, and illuminate the unique skills and talent that women bring to the forefront of cybersecurity." "What I value about this project is that we are providing a tool to deliver insight to our members on their career path and professional development," states Lynn Dohm, Executive Director of WiCyS. "By utilizing N2K's assessment, our members will be able to make informed choices about next steps in their employment path and which areas they need to focus on for growth advancement in their careers. Through data-driven programs like this, we can continue to contribute our efforts to overcome the critical cybersecurity workforce shortage." A Future Envisioned The partnership between N2K Networks and WiCyS marks a significant step forward in deepening our understanding of the capabilities of the cybersecurity workforce. By joining forces, both organizations affirm their dedication to creating a more informed, skilled, and resilient cyber landscape.

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Corporate Learning Systems

Vector Solutions acquires PATHWAYos to close skills gap for students entering the workforce

PRWeb | October 25, 2023

Vector Solutions, the leading provider of training and software solutions dedicated to helping schools make their communities safer, smarter, and better, today announced it has acquired PATHWAYos, the leading platform for connecting K-12 schools and students to work-based learning opportunities. The acquisition expands Vector Solutions' footprint at the intersection of education and industry with a move into the Career and Technical Education (CTE) market. The transaction brings together two companies passionate about providing best-in-class technology to support building a stronger and more successful workforce. As the lines between education and employment increasingly blur, Vector Solutions and PATHWAYos aim to support students on their chosen career paths and bridge the gap between education and workforce-ready skills. Today, Vector Solutions provides skills and safety training to over 2,000 industry customers, who use that training to ensure their workforce has the necessary skills to perform their jobs effectively. Together with PATHWAYos career-connected learning software, Vector Solutions will be able to offer CTE courses, industry-recognized credentials, and safety training content to K-12 students, districts, intermediaries, state agencies, and colleges. In the future, Vector Solutions plans to use the PATHWAYos platform to connect its industry customers with trained talent, supporting customers in addressing skills gaps and labor shortages by providing a direct 'skills-based' talent pipeline. Our acquisition of PATHWAYos reaffirms our commitment to helping students excel on their chosen career paths, said Jonathan Cherins, Chief Executive Officer of Vector Solutions. The combined power of our offerings will serve to bridge the skills gap between students seeking more training and work-based learning opportunities and industry customers looking to build a skilled workforce. PATHWAYos was established in 2017 with a mission to unlock work-based learning opportunities for all. Its mission is to change how students view their options, how educators see their workload, and how the industry considers its growing talent pool. Work-based learning (WBL) prepares students for the job market and helps build a pipeline of skilled workers, all while lowering recruitment and training costs for employers, and expanding economic development in local communities. The company's WBL programs have impacted over 800,000 students across 2,000 schools in 30 states, leading to more than three million work-based learning hours logged. "Joining forces with Vector Solutions catapults us to an ambitious new era, where we can serve as an unrivaled catalyst for Career and Technical Education," said Cecilia Retelle Zywicki, CEO of PATHWAYos. "Our aim is nothing short of empowering students at scale by unlocking paths towards the future they want, and granting access to economic mobility that often is reserved for an exclusive subset of students. Together, we aspire to impact countless students, breaking barriers between education and the workforce, and reshaping the landscape." Vector Solutions serves over 24,000 customers and thirty-one million end users across the Education, Commercial, and Public Sector markets. With an increased focus on CTE, Vector Solutions will accelerate its presence in this critical market. The company will support students no matter what path they choose to take into the workforce and enable industry customers to access a pipeline of skilled talent. Post acquisition, PATHWAYos will be a product under a new business unit within Vector focused on CTE. The combined expertise and resources will strengthen Vector Solutions' CTE offerings and solidify its position as a leader in the industry. About Vector Solutions Vector Solutions is the leading provider of impactful technology solutions dedicated to driving safer, smarter, better decision-making in the world's most critical industries. Embedded into daily workflows to drive improvements in compliance, safety, performance, and preparedness, our software includes training management, industry-focused online course libraries, EHS management, workforce scheduling, risk communication, operational readiness, and more. Vector's unique combination of information and technology - delivered when and where it is needed - is integral to our more than 34 thousand clients looking to achieve better outcomes and safeguard lives. Vector is committed to providing resources to support those who need them most and launched a collection of free courses on critical mental health and safety topics through Vector Cares. For more information, visit http://www.vectorsolutions.com. For access to free Vector Cares courses visit https://www.vectorsolutions.com/about-us/vector-cares/. About Vector Solutions for K-12 Education Vector Solutions for K-12 Education is a leading provider of training, software and professional development solutions committed to creating safer, smarter and better school environments. Trusted by more than 5,000 K-12 districts in the United States, Vector's award-winning suite of products save administrators time, improve compliance, and streamline administrative processes. Vector trainings on imperative topics like safety and compliance; inclusive instruction; mental health and well-being; diversity, equity and inclusion; and cybersecurity enable students and teachers alike to make schools safer, more inclusive, and more effective places to work and learn. For more information about Vector Solutions for K-12 Education, visit http://www.vectorsolutions.com/k12. About PATHWAYos PATHWAYos® is the innovative software at the center of all career-connected learning. School districts, states, and career centers can now collaborate with businesses to expand work-based learning programs. The software streamlines processes while allowing partners to provide numerous opportunities that enhance the development of skills required by the workforce of the future. The world-class platform is quickly becoming a household requirement for innovative school districts.

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Online Education, Continuing Education

W. P. Carey School of Business, Televerde Foundation expand prison education program

PR Newswire | January 08, 2024

The ASU W. P. Carey School of Business and Televerde Foundation have worked alongside community partners to offer a unique PATHS program for women as they transition out of prison. PATHS, an acronym for Prepare, Achieve, and Transform for Healthy Success, teaches skills in personal wellness, workplace readiness, employment strategies, mentoring, financial literacy, and lifelong learning. The program begins while the women are still incarcerated and continues through their reentry and transition back into society. "We are thrilled to expand our partnership with the ASU W. P. Carey School of Business, further empowering women through education," said Michelle Cirocco, executive director of Televerde Foundation. "Our PATHS program goes beyond just providing skills; it's about transforming lives. This expansion marks a significant step toward reducing recidivism and opening new opportunities for women from all walks of life to rewrite their narratives. It also underscores our belief in education as a crucial driver of personal growth and societal advancement. We are committed to helping these women become positive role models in their communities and building a brighter, more secure future for themselves and their families." Julia LaRosa, clinical associate professor, and Kostas Voutsas, assistant teaching professor, from the Department of Management and Entrepreneurship, are two members of the W. P. Carey community who teach in the program. They focus on workplace readiness skills through college-level business fundamentals, business communication, and professional development courses. As of fall 2023, women who complete the Career PATHS coursework earning a C or better have the opportunity to turn their completed work into college credit through ASU's Universal Learner program. The associated fees are currently covered by Televerde Foundation, with future iterations also being funded by the generosity of donors through the ASU Foundation. "Turning time in prison into a college education experience is truly inspiring," says Voutsas, who teaches the Effective Communication for Career Success class. "It is a practical course that empowers students to communicate as leaders, embrace diversity and inclusion, build positive relationships, and maximize efficiency and effectiveness in the workplace. It explores both verbal and nonverbal communication, cross-cultural communication, customer service, the writing process, writing mechanics, interviewing and resume techniques, as well as delivering presentations with confidence." Since the program's inception in 2020, the results have been truly remarkable. Of the 161 students who have completed the program, the recidivism rate is zero compared with the expected 40% to 60% rate. According to the Televerde Foundation, graduates' salaries are also 61% to 75% higher than their less prepared counterparts. While the quantitative outcomes are extraordinary, the qualitative impacts are equally important. Mary Montemorra, a PATHS graduate, explains, "Televerde Foundation and PATHS have given me the ability to fit into a community that once felt so far away. Remember, being sent to prison means the society you once were part of decided to remove you from its communities physically. PATHS gave that community back to me." One benefit of the Universal Learner program is the connection it helps non-traditional students form with ASU. "At W. P. Carey, we are prioritizing access in the communities we serve," says Raghu Santanam, senior associate dean for Executive Education, Corporate Partnerships, and Lifelong Learning. "Connecting PATHS to ASU as a for-credit course legitimizes the hard work these women are undertaking and makes it easier for them to transition into college in the future." Higher education is indeed more within reach for individuals involved in the justice system. As of July 1, 2023, the FAFSA Simplification Act provisions make PELL grants available to all qualified incarcerated people to further pursue post-secondary education through approved Prison Education Programs (PEPs). "A mere vision has blossomed into a sustainable program," says LaRosa. PATHS is "dedicated to aiding incarcerated women in reshaping the course of their lives and those of their families. Witnessing the transformative impact of a college education unfolding within our community is truly remarkable and the high point of my career."

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