Q&A with Ed Breault, Chief Marketing Officer at Aprimo

MEDIA 7 | November 28, 2019

Ed Breault, Chief Marketing Officer at Aprimo is a marketer with over 18 years of industry experience. At Aprimo, Ed is responsible for the global brand and growth which includes all Paid/Owned/Earned media, Brand Experience, Product Marketing, Industry Marketing, Influencer Marketing, Strategic Communications, Content Marketing, Analyst Relations, Alliance Marketing, Public Relations, Events, Demand Generation and Account-Based Marketing.

MEDIA 7: What’s your superpower?
ED BREAULT:
 I would say it’s applying the full spectrum of art and science that is required in marketing today. Not just left or right brained, but whole-brained strategy. Being human yet data-driven and really understanding numbers and (the right) metrics to make connections to business drivers. Add storytelling to that, so I can effectively communicate to my team, the CEO and CFO as well as my Board of Directors on those metrics, and connecting all that we are doing in marketing to the mission of the business. Then quickly shifting gears to the art and creative aspects of marketing that are required to engage an audience and tell great commercial stories that take complex concepts and craft them in a way that is interesting for people to pay attention to. I have to be the ultimate point of truth for the brand.

M7: At Aprimo, how have marketing leadership roles and responsibilities evolved over the past few years?
EB:
There are so many dimensions needed by marketing leaders today. There are several elements driving this evolution, it’s the new experience battlefront that is emerging and also marketers themselves driving changes. From a market perspective, there is a clear appetite for disruption and consumers are wanting more experiential elements to their buying experience and interactions with brands. Take a few direct to consumer disruptions like trialing products in-home, purchasing directly from a brand or even wanting to ensure that the producer’s trade practices are in line with the buyer’s or even a regulator’s for that matter. Then we want to try before we buy, and we emotionally care about the supply chain of products. Do we TRUST this brand to do business with them? Behind all of this is a story that needs to be told, and it is those marketers who know their audience well and make connections that will win the commercial game.

Back to the marketer, there are so many diverse backgrounds that marketers bring now and I’m really intrigued by those who have unconventional backgrounds because they contribute something uniquely new to the field. I love hearing about the marketer’s journey.


"Content is a massive investment for brands and Aprimo Digital Asset Management acts as a true hub of an organization's content management and experience lifecycle."

M7: Could you tell us about Aprimo’s creative ideation tool ‘Idea Lab’? How does it help marketers to move through the creative process from ideation to distribution of higher quality content?
EB:
 Aprimo Idea Lab is a place for early-stage ideation and there just haven’t been pure systems for ideas mixed with strategic planning so we filled in that whitespace for the market. This includes ideas from a strategic and tactical standpoint that is a bit of “safe” place to brainstorm in a highly collaborative workplace. Output is a new experience building block, a full campaign concept or brief, allowing the marketer and experience leader to think backwards from a great customer or content experience and purposefully architect it. This is all before you make financial commitments or commercial agreements with agencies or suppliers, and it feeds directly into financial scenario planning, so you can build the financial lens to your new breakthrough idea. It’s literally brainstorming brought to life and then connected to marketing production activities. So, if marketing is a ten-step process, this is step zero, and steps one and two. I’m in it every day. For me, the majority of my ideas hit me when I least expect it, so I immediately put them in Idea Lab and it functions as a “backlog” for thought-starters, then my team can collaboratively go run with it.

M7: What are some of the ways you optimize AI for your client base, when it comes to content development?
EB: 
We actually have artificial intelligence powering not just the production of content but the content creation process itself. We have machines creating content today, and one of the very specific use cases on that is what’s called a learnable AI. So basically, we have an artificial intelligence that can learn the context of a brand’s business. And, what it can then do is learn over time and it would know things like the proper focal points within an image.

Let’s say for example, there are three focal points in a piece of content or an image. Let’s say there is a model and she is sipping a coffee, she’s on her phone and she’s wearing a scarf. If you are in the business of selling and marketing scarfs, it would know that’s the focal point. If you’re in the business of marketing and selling coffee, it would know that’s the focal point. So, then it can make recommendations of what the right type of images, the form factor of the image, and knowing what creative resources would potentially do with that, the machine does for you. Since it’s able to learn your business, and let’s say you’re in the business of shoes, it would know the difference between a high-top and a high-heel learning over time with great accuracy.

Some of our early tests were showing 98% recognition and accuracy once it’s learned. Truly powerful. Also from a productivity standpoint, there are just some things AI handles better than humans like monitoring patterns, observing and making educated predictions about the future of projects. AI picks up on overlooked habits of team members and frees up a new era of project management to focus more on the complex processes behind a management strategy. Oh yeah, and unlike humans, doesn’t lose focus, fatigue, go on vacation or lose productivity while entertaining themselves with funny cat memes at work.


"AI picks up on overlooked habits of team members and frees up a new era of project management to focus more on the complex processes behind a management strategy."

M7: Could you elaborate on Aprimo’s Digital Asset Management (DAM) solution that helps deliver personalized experiences at scale and as a service?
EB: 
Yes! Content is a massive investment for brands and Aprimo Digital Asset Management acts as a true hub of an organization's content management and experience lifecycle. As I discussed earlier with Idea Lab, you eventually need content to action those ideas to deliver great experiences. And then workflows, to move along to create the content whether that’s AR, VR or even text and other types of multimedia or images. Regardless of the content type, the digital asset management system can store that content and make it highly searchable, it can make sure that once the ingestion process happens, it conforms to the metadata and taxonomy standards across an enterprise.

They can capture things like licensing agreements on that content when that content needs to expire. It can trigger approvals or re-approvals if the content is bound by any certain dates of when you can use the content. And what we want to make sure is that content does not get wasted or is created and parked somewhere.

Content truly powers experience channels like an ecommerce platform, a website, a great experience through a mobile device, and the delivery and distribution of content for downstream channels whether that is your reseller network or the content needs to be taken from a web to a print stage of its lifecycle. Generally, it is about having full management of a piece of content whether that’s the full digital asset or the components that make up the digital asset. This also manages the individual units of content that make up the asset we like to call “experience building blocks”. It’s all about finding, reusing and remixing content, staying compliant and delivering the best personalized experience possible.


"Content truly powers experience channels like an ecommerce platform, a website, a great experience through a mobile device, and the delivery and distribution of content for downstream channels."

M7: How does the Digital Asset Management help in maximizing content ROI?
EB:
 Definitely, it has to do with number one, the findability of the content so that the content can be used and it’s not wasted and then the enrichment processes that are built-in add data to the digital asset. From there, you can see a piece of content and metrics like consumption of that content, where that content piece was used in terms of different campaigns, geographies, etc. If that content was localized, if that content was used to drive whatever the marketing outcome or experience outcome is, which could be conversions on digital properties or transactions on an ecommerce platform, and all that rich data then comes back to the asset, and you are able to see how well it performed. This data is then served up very beautifully in a dashboard connected to the business outcomes you were driving. There are so many questions now we can answer about our content if this strategic approach is taken.

M7: What marketing channels do you use and which ones do you see as the most promising given your target customers?
EB:
 I think the magic is using all the channels in a very well-coordinated way. My primary channel strategies involve a mix of inbound and outbound in a very targeted fashion hence content marketing is core to my strategy. Content drives the pull-through in Aprimo’s digital properties, all of our owned digital properties, this includes the web channel as well as when we syndicate content to third-parties. That’s really important for us to create great content that is helpful, useful and then drives traffic back to aprimo.com. That’s where our inbound strategy balances the outbound efforts in a very targeted way. I use predictive demand capabilities showing me where and who is in market, so then I can go out and reach them and find them in what we like to call the “dark funnel”. I like to think of this strategy as there is someone lost out there looking for solutions to their challenges and it is my job to go find them, meet them and help them along their path. From there email for us has completely been reimagined. We are using video and conversational marketing from an outbound standpoint to connect. We are “humanizing” communications as much as possible, over the phone for voice, broadcast, media buying within different properties like LinkedIn, you name it. I think it’s a drive to strike a balance to create the complete experience for my audience.

M7: As a child, what did you want to be when you grew up?
EB:
 As a child, I wanted to be an athlete. I was very much involved in sports so I looked at my heroes, those I aspired to be like were athletes at that time.

ABOUT APRIMO

Aprimo provides technology solutions for content, operations, and performance that enable enterprises to optimize their brand experiences and the resources they use to deliver them. Our platform gives enterprises the advantage by streamlining and governing all the behind-the-scenes activities – from ideation to distribution – involved in delivering exceptional brand experiences.

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Service-learning model for families receives Congressional Resolution

National Center for Families Learning | November 28, 2022

Creating a community garden; making the route to school safer for pedestrians; organizing donation drives to benefit elderly community members—the common thread that is woven throughout these projects is that they were all carried out by families using a service-learning model developed by the National Center for Families Learning. NCFL is a national nonprofit that supports family success and well-being through education by partnering with communities on initiatives where families develop their literacy and leadership skills. Family Service Learning is a co-designed, research-based learning process in which families identify problems within their own communities and carry out service projects to address them. Challenges within communities are best solved by those who are closest to and experiencing those issues, and the most impactful solutions are co-designed with and by families. On November 14th, Representative John Yarmuth (D-KY) introduced a Congressional resolution that designates November 14-18, 2022, as National Family Service Learning Week. For the 7th consecutive year, members of Congress on both sides of the aisle have recognized Family Service Learning as a dynamic tool for families to not only work towards meeting their educational and career goals, but also improve the communities in which they live. I am proud to once again introduce this resolution formally recognizing Family Service Learning Week and the meaningful impact this model has had on education and community-building throughout our country," says Rep. Yarmuth. "As my final term in Congress comes to a close, it has been an honor to represent the Louisville-based National Center for Families Learning and help champion the remarkable work they do. Research shows that we can strengthen families and build a better future for all by tackling these issues simultaneously, with a comprehensive approach that helps learners of all ages. Family Service Learning was developed in 2013 and continues to serve as a vehicle for families to explore their strengths, develop or sharpen skills in leadership, advocacy, and employability, envision solutions to community issues, conduct root-cause analysis, and establish and sustain new community partnerships. Results from an independent evaluation of Family Service Learning have found that Family Service Learning can: Increase formal learning, including content knowledge research and academic skills; Increase technology skills; Increase opportunities to develop work-based skills; Elevate family voice and build social capital through networks of participating adults; Expand self-efficacy and self-confidence. "For seven straight years Family Service Learning has received Congressional recognition, attesting to the value and importance of creating learning opportunities that extend beyond school walls and are grounded in local challenges and inequities facing communities across the country, Positive shifts occur across communities when there's a focus on the lived experiences of individuals who have the potential to shape and influence better conditions, policies, and practices for this generation and the next. When parenting adults grow their leadership capacity and become drivers of change in their neighborhoods, communities are elevated by their influence and ultimately thrive." NCFL's President and CEO, Dr. Felicia Cumings Smith. Education solutions, such as Family Service Learning, are embedded into NCFL's research-backed model programming and pathways in family literacy, family engagement, and family leadership. The organization believes that creating a family learning system of these pathways is key to building and supporting a thriving, equitable community. NCFL recently unveiled its 60x30 vision that by 2030, coordinated and aligned Family Learning Systems will be established in 60 communities throughout the country.

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EDUCATION TECHNOLOGY

Elevated Education Aligns with Partners to Get Teens & Young Adults Back into School

Elevated Education For Teens | December 01, 2022

Elevated Education announces four unique partnerships established as part of the on-going effort to restore hope among the state's most academically vulnerable and disengaged youth. Effective immediately, young people ages 13 to 21, who need extra guidance in their educational journey, can seek out the Teen Victory Program at: Yavapai Accommodation School District, Paradise Valley Unified School District, ASU Prep South Phoenix and Tempe Union. The program's breadth and reach is made possible thanks to funding from the Arizona Governor's Office. The Teen Victory Program is a one-to-one, customized support system for students that need extra attention and inspiration. "Thanks to a targeted investment by Governor Ducey, our innovative Teen Victory Program provides a positive alternative to teens and young adults seeking to reengage in their academic success, As a leader in academic reengagement, we are humbled by the support of our partners and are committed to locating, mentoring and providing a pathway to educational success for disengaged youth." James Meehan, CEO of Elevated Education. The Program takes a 'whole-student' approach to reengagement including: Analysis of participant's education history Academic mentoring/coaching Develop individualized learning plan School reengagement Student Victory Team meetings (students, parents/guardians, school counselors, elevated mentor) Ongoing mentoring throughout the school year There is nothing more meaningful than helping young people rediscover joy in learning and imagining a future where they are the best version of themselves, said Meehan. About Elevated Education Elevated Education's mission is to cultivate a rigorous and innovative environment that focuses on each teen's unique abilities and needs to foster profound transformative growth and learning through alternative education and programs. The Elevated Education team has reengaged and educated thousands of teen students over the years.

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