4 Ways A Mobile Learning Platform Can Help You Achieve Stellar Customer Satisfaction Scores

| July 4, 2019

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Picture the stereotypical household. A kid falls and scrapes his or her knee. One parent disinfects the wound and sends the kid back out to play while the other cleans the wound with plain water and kisses it ‘all better’. The trick to being an amazing customer service employee is knowing how to calm customers and relate to their situation, while still maintaining professionalism. Reassuring consumers that you’re there to help without breaking company policies.

Spotlight

Argosy University

Argosy University (www.argosy.edu) is a nonprofit, private academic institution dedicated to providing undergraduate and graduate degree programs to students through its eight colleges: College of Clinical Psychology, College of Counseling, Psychology and Social Sciences, Graduate School of Business and Management, College of Education, College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design and Western State College of Law at Argosy University.

OTHER ARTICLES

Preparing to Teach Online: Blending What’s New With What You Already Know

Article | August 25, 2020

This entry is the 13th in a blog series called Pandemic Response and Educational Practices (PREP), which aims to highlight and further the important work educators are doing amid the worldwide COVID-19 crisis. Based on Creating the Anywhere, Anytime Classroom. Gloria’s situation is not unfamiliar. In fact, over the last six months, millions of teachers everywhere have been asked to suddenly transition from traditional face-to-face instruction to working either fully online or in some type of blended-learning configuration.

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Preparing Your High School Student for a Career

Article | August 25, 2020

During this important time in your high school student’s life, they’re just beginning to explore their interests and the possible career paths. Your support is vital to making that exploration comfortable and exciting. To aid you in your student’s journey, here are several ways you can prepare your high school student for the career of their dreams: As your student goes through high school, they will begin exploring career paths, joining clubs and organizations and participating in extracurricular activities.

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Using Google Ads To Increase Student Digital Engagement

Article | August 25, 2020

On average, prospective students engage with more than 1,000 digital touchpoints while researching programs in a 6-week period before filling out a lead form. With prospective students moving through different stages of their research funnel and using multiple platforms in the process, understanding the type of audience categories that Google Ads has to offer will provide the clarity you need to make smarter strategic decisions that will help you increase digital engagement. This also allows you to better anticipate your prospects’ interests and preferences while delivering the right marketing message at exactly the right time, whether you’re using Search, Display, or YouTube.

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EDUCATION TECHNOLOGY

What makes learners successful in online learning?

Article | August 25, 2020

Many factors can influence academic success and your strategies won’t differ too much from face-to-face studies to online learning. But who wouldn’t want some tips to ensure that they are successful in their online learning studies? So, with that in mind, here are some factors that impact your online learning success. Internal factors These are the factors that come from your head and your heart, which you can control if you pay attention to them: Active, timely participation in the course. Lecturers were interviewed in a study and asked what was likely to predict a student’s successful completion of an online course. By far the most common answer was that “the most successful online students participate early, participate often, and allow enough time in their schedule to ensure effective completion of all aspects of the course.” (Mandernach, Donnelli and Dailey-hebert, 2006). This means you need to manage your time and get involved by asking lots of questions early on. Personal initiative and motivation. Although motivation is essential in all aspects of studying, online learning requires a lot more independent effort because of the physical distance between educators and peers. This means to study online you should examine your commitment to the course or programme and make sure you remember “why” you started. Digital literacy. The ability and confidence to navigate technology will mean that you have more time to spend on the actual course content, rather than spending all your time learning how to use the new tech. If you are not comfortable in this arena, spend some time doing a digital literacy course. Reading, writing, and comprehension skills. Being able to read and write with comprehension will set you up for success. The necessity to explain what you have learned is essential in all learning spaces, in the online space however, this extends to the discussion forums and emails to your lecturer. Being clear and succinct will mean you get the help you need quickly.

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Spotlight

Argosy University

Argosy University (www.argosy.edu) is a nonprofit, private academic institution dedicated to providing undergraduate and graduate degree programs to students through its eight colleges: College of Clinical Psychology, College of Counseling, Psychology and Social Sciences, Graduate School of Business and Management, College of Education, College of Health Sciences, College of Arts and Sciences, College of Creative Arts and Design and Western State College of Law at Argosy University.

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