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. https://education.report/Resources/Whitepapers/cf2b01dc-b0e5-4a53-9901-f16c04dff29f_WP-TeamDynamix-_K-12_IT_SUPPORT_PLAYBOOK.pdf
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SHARESHARESHARE
K-12 IT SUPPORT PLAYBOOK
Like most K-12 school systems, Alaska’s Matanuska-Susitna Borough School District finds funding to be a constant struggle.

The district’s IT department, which consists of 32 full-time staff members, must support nearly 14,000 devices used by 18,800 students and approximately 2,200 staff in 47 schools and three additional facilities spread across a geographic area the size of West Virginia. This task would be nearly impossible without improving the maturity of its IT management. But with the help of certain tools and processes, Senior IT Program Manager Justin Michaud and his colleagues are delivering more value to the district—while adopting a “customer-focused” mindset.
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