K-12 IT SUPPORT PLAYBOOK

August 15, 2020

Like most K-12 school systems, Alaska’s Matanuska-Susitna Borough School District finds funding to be a constant struggle.

The district’s IT department, which consists of 32 full-time staff members, must support nearly 14,000 devices used by 18,800 students and approximately 2,200 staff in 47 schools and three additional facilities spread across a geographic area the size of West Virginia. This task would be nearly impossible without improving the maturity of its IT management. But with the help of certain tools and processes, Senior IT Program Manager Justin Michaud and his colleagues are delivering more value to the district—while adopting a “customer-focused” mindset.

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CollegeLand

CollegeLand provides college planning services, coaching and support to facilitate optimal collaboration among parents, students and college to ensure student academic, emotional and social success. We offer services for students planning on attending a 4 -year, 2 year or technical college as well as services for students not planning on going to school right away , students planning on getting a job as well as students who are not certain what it is they want to do at all!

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Spotlight

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CollegeLand provides college planning services, coaching and support to facilitate optimal collaboration among parents, students and college to ensure student academic, emotional and social success. We offer services for students planning on attending a 4 -year, 2 year or technical college as well as services for students not planning on going to school right away , students planning on getting a job as well as students who are not certain what it is they want to do at all!

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