K-12 IT SUPPORT PLAYBOOK

August 15, 2020

Like most K-12 school systems, Alaska’s Matanuska-Susitna Borough School District finds funding to be a constant struggle.

The district’s IT department, which consists of 32 full-time staff members, must support nearly 14,000 devices used by 18,800 students and approximately 2,200 staff in 47 schools and three additional facilities spread across a geographic area the size of West Virginia. This task would be nearly impossible without improving the maturity of its IT management. But with the help of certain tools and processes, Senior IT Program Manager Justin Michaud and his colleagues are delivering more value to the district—while adopting a “customer-focused” mindset.

Spotlight

Trinity Christian College

Trinity Christian College is a four-year liberal arts college located in Palos Heights, Illinois, which is 20 miles southwest of Chicago. Trinity provides students with an excellent Christian higher education in the Reformed tradition. The college serves both traditional and adult learners through its programs. Bachelor of Science (Accountancy, Art Therapy, Biochemistry and Molecular Biology, Bioinformatics, Biology, Business, Computer Science, Entrepreneurial Management, Environmental Science, Finance, Human Resources Management, Marketing, Recreation and Sport Management, Speech Language Pathology)

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Spotlight

Trinity Christian College

Trinity Christian College is a four-year liberal arts college located in Palos Heights, Illinois, which is 20 miles southwest of Chicago. Trinity provides students with an excellent Christian higher education in the Reformed tradition. The college serves both traditional and adult learners through its programs. Bachelor of Science (Accountancy, Art Therapy, Biochemistry and Molecular Biology, Bioinformatics, Biology, Business, Computer Science, Entrepreneurial Management, Environmental Science, Finance, Human Resources Management, Marketing, Recreation and Sport Management, Speech Language Pathology)

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