Want to help Stanford? Help state universities, says president

Stanford University | December 23, 2019

Stanford University’s president has acknowledged that his world-leading institution is not doing enough to enrol talented students from poorer backgrounds and has promised to do better in the future. Marc Tessier-Lavigne said Stanford had spent the past 15 years being “very intentional about trying to diversify our student body, and we’ve made a lot of progress in terms of racial and ethnic diversity”. But, he told Times Higher Education, “We’ve not made as much progress in socio-economic diversity, and that is definitely an area of focus for us in coming years.” In the interview, Professor Tessier-Lavigne also emphasised his ambitions for incorporating ethical considerations into a range of Stanford course material – and the challenges of getting faculty to accept and engage with them.

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CORPORATE LEARNING SYSTEMS

Thought Industries Launches The Customer Education Playbook

Thought Industries | April 19, 2022

Thought Industries, provider of the world's leading platform for customer learning, today announced the launch of The Customer Education Playbook: How Leading Companies Engage, Convert and Retain Customers (John Wiley & Sons, April, 2022). The book, co-authored by Thought Industries executives Barry Kelly, Chief Executive Officer, and Daniel Quick, Senior Vice President, Learning Strategies, is based on the experience of the authors and the company in helping businesses design, build and manage customer education programs and measure their impact and returns. The book outlines a 12-step process for building customer education programs that create value by streamlining trials, expediting onboarding, reducing customer acquisition costs and customer churn, and lowering customer support demands. "A well-designed, well-executed customer education program shortens the time required for customers to realize the promised value and benefits of a business's products or services, and that's key to building affinity and advocacy," Kelly said. Quick said that fundamental to the customer education approach outlined in the book is thinking beyond the offering itself to instead focus on the job the customer is trying to do. "We think customer education and training should be more than a service that reacts to requests for help," said Quick. "Instead, we explain how to focus on making sure customers learn the right things at the right time in the right mode to gain confidence and mastery in the use of your products and services." The Customer Education Playbook also explores content creation and curation issues, how to determine the best formats for different customer learning needs, and how to ensure training and education materials are engaging enough to be consumed by busy customers. In addition, the book examines the required skill sets and optimal organizational models for customer education and training teams, as well as how to evaluate the effectiveness and return on investment of customer education programs. "Customer Learning is the natural evolution in customer-centricity, This book gives any business the knowledge on how to educate your customers for increased retention and a competitive advantage in the Customer Success landscape." -Nick Mehta, CEO of Gainsight. About Thought Industries Thought Industries provides the world's #1 software platform for customer learning management (CLM). Industry leaders use CLM to grow revenue, increase customer loyalty, and ensure customer success across technology, manufacturing, healthcare and other industries with complex products and training requirements. Thought Industries was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging and scalable. Headquartered in Boston, Thought Industries has offices across North America and Europe.

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ONLINE EDUCATION

Gateway to Internet Governance Community, ICANN Fellowship Program Turns 15

ICANN | June 13, 2022

The Internet Corporation for Assigned Names and Numbers (ICANN) marks the 15th anniversary of its flagship ICANN Fellowship Program, which has served as a gateway to participation in the Internet governance community for more than 800 fellows from 160 countries/territories. Launched in 2007 by ICANN, the international nonprofit that coordinates the Domain Name System and plays a key role in ensuring a global, interoperable, and secure Internet, the Fellowship introduces individuals from underserved and underrepresented communities from around the world to ICANN and the Internet governance community. Fifteen years after its launch, the numbers highlight the enduring success of the ICANN Fellowship Program: More than 100 former fellows currently hold positions across the ICANN community and many more remain engaged within the broader Internet governance space. The goal of the program is for fellows to become active members of the ICANN community, thereby strengthening the diversity of the multistakeholder model that forms the bedrock of ICANN's technical Internet governance approach. It ensures that all relevant actors, from business, government, civil society, and other areas, work together in ICANN's consensus-driven policy-making process to maintain an open, secure, and resilient Internet. Through personal mentors and trainings fellows get acquainted with ICANN's multistakeholder model enabling them to participate in the technical Internet governance community. "That many former fellows, all across the world, remain active members of the ICANN community speaks to the success of the Fellowship Program, Their dedication to ICANN's mission of preserving an Internet that is stable, secure, and global invigorates the ICANN community." -Göran Marby, ICANN President and CEO. ICANN Fellowships are awarded to selected applicants in conjunction with the three annual public meetings hosted by ICANN in different locations around the world. Fellows come from diverse backgrounds but have a shared interest in learning about Internet governance and ICANN's multistakeholder model. "As the ICANN Fellowship Program turns 15, I am delighted that it has achieved the goals set a decade and a half ago, As it continues to evolve to meet future needs, I am confident that the program will keep providing opportunities for individuals from underserved and underrepresented communities to join the ICANN community and contribute meaningfully to the future of the Internet." -Maarten Botterman, ICANN Board Chair. About ICANN ICANN's mission is to help ensure a stable, secure, and unified global Internet. To reach another person on the Internet, you have to type an address - a name or a number - into your computer or other device. That address must be unique, so computers know where to find each other. ICANN helps coordinate and support these unique identifiers across the world. ICANN was formed in 1998 as a not-for-profit public-benefit corporation and a community with participants from all over the world.

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TALENT DEVELOPMENT

Dunwoody College of Technology Introduces New High-Performance Cloud Lab

Dunwoody College of Technology | May 13, 2022

Dunwoody College of Technology, a private, non-profit institution and pioneer in technical education, today announces the addition of a new high-performance cloud lab that will give students the ability to learn in a cloud environment that matches what they will find in the real-world. As more and more businesses move to "The Cloud," the skilled professionals who can build, maintain, secure, and optimize that technology are becoming an essential part of keeping data safe and the industry moving forward. Training people to respond to those challenges is the purpose behind this next-generation Cloud Lab coming online at the College. "The lab was originally based on existing workloads in other Computer Technology department classes, The system was designed to replace existing, slow, individually managed servers while being future growth-oriented. We realized that this could easily support other classes and departments, so it was developed with scalability in mind. The lab reflects what industry uses for software and hardware: a centrally managed server environment using vSphere with solid-state storage, Epyc Gen3 processors, and fiber-connected redundant datacenter-grade switches that are available on the Internet so students can use them anytime and anywhere." -Curt Gabrielson, Associate Professor, Dunwoody College of Technology. Dunwoody's unique Cloud Lab isn't confined to a simulation but is a working, state-of-the-moment, closet-sized, cloud server environment. The new Cloud Lab will be used in several of the Computer Technology and School of Engineering programs, including Computer Networking Systems, Cloud Engineering Technology, and Software Engineering. It also allows students to work on-site or remotely in the same virtual space. The students can use the lab to create virtual environments, just as they would in the real world while giving them an opportunity to test and defend those environments against cyber-attacks. Building the Lab Building a fully-functioning cloud server environment on the Dunwoody campus was a project developed, designed, and managed by Gabrielson. Computer Networking Systems students were tasked with the creation of the server; students Oliver Lee, Ryan Koschak, and Esteban Lopez proved to be instrumental in building out the new lab. Building the actual physical rack of servers, hooking up the cables, and installing the drives utilizes many of the skills and training the students have learned in their Computer Technology courses. Computer Technology Done Differently Dunwoody's Computer Technology programs are for students who are interested in how IT works: the learners who like to tinker with hardware or live to code and who are looking for training on the software, systems, equipment, and programming languages being used in the industry. The Computer Networking Systems, Cloud Engineering Technology, and Software Engineering programs provide training in three main areas: computer networking, web development, and cloud technology. All three degree tracks directly transfer into a bachelor's completion option in Computer Science. The Computer Networking Systems degree also transfers directly into a bachelor's completion option in Cybersecurity. About Dunwoody College of Technology Founded in 1914, Dunwoody College of Technology is the only private, not-for-profit technical college in the Upper Midwest. Having provided hands-on, applied technical education to more than 250,000 individuals, Dunwoody is the college for experimenters and makers, a place where the curious and the confident learn by doing. Located in Minneapolis, Dunwoody offers a unique campus experience in dedicated labs, studios, and shops that treats students like future professionals from day one. With certificates, associate's, and bachelor's degrees in more than 46 majors – including engineering, robotics, design and other STEM-related fields – Dunwoody challenges students to come determined and graduate destined.

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EDUCATION TECHNOLOGY

North Park Theological Seminary Awards Master's Degree to Stateville Correctional Center Resident Scholars

North Park University School of Restorative Arts | June 17, 2022

North Park University School of Restorative Arts held a graduation ceremony at Stateville Correctional Center (Stateville) for 28 resident scholars in honor of earning their Master of Arts in Christian Ministry (MACM) from North Park Theological Seminary. Two students began the program inside Stateville and upon release completed their studies on North Park's campus. The graduation was the first of its kind in an Illinois Department of Corrections facility and represents a profound commitment to liberative and restorative education. Commencement speaker Cook County State's Attorney Kimberly M. Foxx, who was invited to speak by the students, acknowledged that while she was not the obvious choice, identified with the graduates in powerful ways saying, "I am you." The inaugural graduating School of Restorative Arts (SRA) cohort brings together free and incarcerated students to study in the shared Stateville on-site space – unifying a transformative learning experience for all. In his remarks during the June 15th ceremony, SRA inside student Jamal Bakr said, "We are receiving our Master's degree because our potential is not defined by our worst mistakes. Let today's event be an example of what happens when opportunities are created, potentials are unignored and complete restoration is always the aim of justice." This one-of-its-kind Master's degree offered in prisons throughout Illinois, prepares individuals for ministries of restoration in contexts impacted by violence and generational trauma through non-violent communication and trauma-informed healing. The four-year degree is offered to over 100 students at Stateville and Logan Correctional Centers. Many graduates shared how they'd grown throughout the program. "I'm bringing the knowledge of my degree to all those I meet in this prison, this knowledge is so badly needed here," said William Jones. The faith-filled celebration was attended by North Park President, Mary K. Surridge and seminary faculty. "Some might doubt that love and beauty could be so evident in such a dreary setting, but all who were present witnessed how creative collaboration, belief in the transformative power of God's Spirit, and tenacious commitment to justice can accomplish what might first appear to be impossible," said North Park's Rev. Dr. Dennis R. Edwards. ABOUT NORTH PARK UNIVERSITY North Park University is city-centered, intercultural, and emerging as the model for Christian higher education in 21st Century America.

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