University students concerned by facial recognition technology on campus

Study International | March 05, 2020

Facial recognition technology is growing in sophistication. The technology is already being used to unlock our mobile phones, identify shoplifters, enhance security at airports and track students’ attendance. Despite the proliferation of the technology, its use on university campuses has not bode well with fractions of students. Recently, students across the US have participated in protests demanding their schools refrain from using facial recognition on campus, report The Guardian. Students and digital rights group Fight for the Future protested on Mar 2 against a proposed facial recognition programme at the University of California, Los Angeles (UCLA). It led the school to drop the use of the technology.  Meanwhile, students at several dozen schools staged protests on campus this week while 36 schools saw online actions including petitions, according the report.

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This whitepaper explores how eLearning providers (Learning Management Systems, Training Management Systems, Learning Experience Platforms, and content providers etc.) can convert these challenges into opportunities by prioritizing the customer experience (CX) to increase customer satisfaction and profitability.

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