Talespin | April 30, 2021
Talespin Reality Labs, Inc., a spatial computing firm focusing on employee knowledge transfer and capabilities insights, announced today the extension of its off-the-shelf learning content library as well as desktop content streaming functionality for its app. Talespin expands the library of digital soft skills learning resources with new 'Recognizing Bias' and 'Practicing Self-Awareness' content titles in this update. The learning modules, which were previously only available on extended reality (XR) platforms, can now be streamed via web browsers on desktop devices, lowering the barrier to entry for immersive learning.
The new content and streaming capabilities arrive at a time when individuals and businesses need adaptable learning resources capable of successful upskilling and reskilling. According to the Congressional Research Service, unemployment hit a 70-year peak of 14.8% in April 2020 after the COVID-19 pandemic. In February 2021, Pew Research discovered that 66% of unemployed adults had considered changing their career or area of employment, highlighting the need for more agile reskilling and knowledge insights solutions to guide professional growth.
Talespin has established itself as a leader in skills-based immersive learning, amassing a library of training material covering key leadership and communication skills usage cases. By extending its social impact acceleration relationship with JFFLabs, an innovative market-facing unit of JFF, a national nonprofit that drives transformation in the American workforce and education systems, the organization is aggressively targeting new audiences with its content offering and desktop streaming support. JFFLabs, in collaboration with SAP, is using Talespin's new training approach to engage high school-age learners from three areas, including Queens, New York, St. Paul, Minnesota, and Hammond, Louisiana in Southeastern Louisiana. The eight-week program offers high school students a one-of-a-kind comprehensive learning experience to learn employability skills while increasing student interest in and persistence toward educational and career goals.
New Desktop Content Streaming Support
Talespin's desktop streaming technology allows users to access emotionally authentic immersive learning content on Mac and PC devices through a protected website connection, increasing user accessibility. Talespin's content streaming technology employs sophisticated augmented human simulations, conversational interfaces, and voice feedback to provide a degree of consistency and user experience that exceeds that of conventional role play or remote learning solutions such as e-learning and video. Employees can use this experience anywhere to replicate training scenarios in a comfortable environment where they can fail and learn without being judged.
Talespin is developing a spatial computing platform to support talent growth and skill mobility in the workplace of the future. The business, which was founded in 2015, uses its proprietary XR technology platform to include XR-based learning and training applications, virtual reality field solutions to support employee job success, and a new skills-based approach to work and productivity. Talespin, which has offices in Los Angeles and Utrecht, The Netherlands, is constructing a future of employment in which the gap between learning and execution is bridged, allowing people to choose new career paths that address the needs of both firms and individuals.
prnewswire | September 22, 2020
As part of its wider growth and diversification strategy, Universal Technical Institute , the nation's leading provider of transportation technician training, is evolving and enhancing its instructional and operational model to better serve the country's need for skilled workers, capitalize on fast-growing interest in its educational programs and meet the changing needs of students and employers. This learning model will blend UTI's high-quality hands-on training with best of breed instructor-facilitated online instruction. The learning model will not only increase access for students but will also better prepare them to be life-long learners. Students will continue to receive the industry-aligned hands-on lab training UTI is known for and the blended delivery model will allow UTI to continue to optimize the physical footprint at each of its campuses.
Genesys | September 22, 2021
Genesys, a global cloud leader in customer experience orchestration, announced BeyondCX, the industry's first eLearning program for contact center employees and supervisors that teaches the soft skills necessary for delivering empathetic, personalized experiences in today's digital world.
Traditionally, contact center training has focused on technology enablement and product knowledge, optimizing for efficiency, and effectiveness. Yet, in the rush toward digital transformation, experiences have become less human. This has created an empathy skills gap as consumers want to feel heard, understood, and valued. But many contact center employees lack the training needed to bridge human and digital interactions. In recent Genesys surveys, 67% of consumers said they preferred empathetic customer service experiences over speedy resolutions1, while only 9% of high-performing agents cited empathy and listening as their greatest strengths2.
With BeyondCX, Genesys has transformed traditional training into an interactive learning experience that helps companies address the empathy gap. Formatted like a television show, BeyondCX is a series of episodes that uses high-quality video production, the power of storytelling, and the latest skills-development techniques to immerse participants in the world of customer experience (CX). Contact center employees and supervisors will learn how to build trust, show empathy, and tailor the customer experience to transform traditional transactions into fluid, context-based conservations that build customer loyalty.
The first season of BeyondCX is currently available for binge-watching via subscription, with support for additional languages coming later this year.
Enhancing the employee experience
In today's world of remote work, businesses are quickly realizing that a great employee experience is fundamental to delivering an empathetic customer experience, as contact center employees often are the primary points of interaction with a business. Engaging and retaining top talent is a priority; companies are rapidly adopting workforce engagement tools to help create a culture where contact center employees feel valued and supported.
According to a recent Genesys survey, high-performing contact center employees most enjoy learning new skills and earning recognition. Over the past year, Genesys Cloud CX™ Workforce Engagement Management has experienced significant momentum. Since January, Genesys has released 65 new features, including gamification. And, today, nearly 400 customers, including PATLive, Carestream Dental, and Company Nurse, use gamification to tap into intrinsic human motivators like a desire for recognition, competition, or community to drive agent performance, collaboration, and retention.
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service SM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.