TALENT DEVELOPMENT
PRnewswire | April 11, 2023
Northpass, the leading platform for digital customer education, announced the launch of two essential resources, The Business Case for Digital Customer Education and the Digital Customer Education Impact Calculator, both created for customer success leaders looking to elevate their customer experience and optimize operational efficiency through digital learning.
The customer education industry is experiencing strong growth as macroeconomic pressures have forced B2B companies to rethink how they facilitate their customer success practice more cost-efficiently. The Business Case for Digital Customer Education is the first and only resource that provides insights on how teams can quantify the return on investment (ROI) and impact of digital customer education. It helps leaders understand the benefits of investing in digital customer education, such as reduced expenses and costs, improved productivity for customer success and training teams, and elevated customer experiences, as well as the costs of delaying adoption; namely missed revenue opportunities.
"The Business Case for Digital Education is long overdue," said Sumeru Chatterjee, founder of CustomerEducation.Org, a 4000+ member community of customer education professionals. "Our industry has needed a resource that lays out a clear rationale, ROI and roadmap for customer education, and why it's imperative to invest in it. The Business Case definitely delivers this insight."
The Digital Customer Education Impact Calculator is an interactive tool that can benefit every customer education and customer success leader, whether they are just starting out with digital education or still relying on traditional methods like live training, webinars, and emails. It allows them to evaluate the effectiveness of their current training program and explore the potential impact of incorporating digital strategies. The Calculator delivers specific findings, such as the number of hours a customer success manager could be using more efficiently and the potential cost savings that could be realized; data points to help facilitate decisions on how to allocate resources more effectively.
"Digital customer education is one of the most effective methods for maximizing the efficiency and productivity of forward-thinking customer success teams," said Northpass CEO, Steve Cornwell. "Our new resources help chief customer officers and customer education leaders quantify the direct impact it can have on their business and jumpstart their transition from outdated customer training to modern digital customer education."
Digital customer education has become a go-to option for many innovative companies like Northpass customer, Bonfire Interactive. According to Vy-Vy Nyguen, manager of client enablement at Bonfire, the company saved over 2,000 hours per year by moving its outdated customer education program to Northass and eliminating the need for one-to-one customer training.
About Northpass
Northpass is a market-leading digital customer education platform that empowers businesses to elevate their customer experience and optimize operational efficiency through digital learning. Iconic brands, including Walmart and Johnson & Johnson, in addition to hundreds of growth businesses, like Pipedrive and Freshworks, choose Northpass to power their digital customer academies. Our award-winning platform and expert services give companies a surefire path to transform outdated customer training methods into modern digital education programs that match how customers want to learn today and improve training efficiency, effectiveness, and reach.
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EDUCATION TECHNOLOGY
Paper | March 15, 2023
On March 14, 2023, Paper, the education support system (ESS), announced the acquisition of Readlee to address the literacy crisis. It would use Readlee's innovative learning tool, artificial intelligence and speech recognition technology to improve learners' reading skills.
According to the National Assessment of Educational Progress report, about one-third of 4th and 8th graders cannot read the basic achievement level, which is the test's lowest level. The National Center for Education Statistics data shows that about 34% of American high school students graduate with reading proficiency. Unfortunately, this proficiency decreases further to 18% for recent graduates. This data shows that the literary crisis has become a systemic issue, and there is a flaw in the current educational approach.
Master teachers collaborated with Harvard researchers to design Readlee for better learning outcomes, and it would become 'Paper Reading' after complete integration into Paper's ESS. This tool will listen to students' reading, give real-time feedback with individualized support, and measure their success. With AI and speech recognition, it approaches reading through learning science, showing that reading aloud improves vocabulary, memory, and confidence. It aims to support students throughout their academic journey and after graduation.
Co-Founder and CEO of Paper, Philip Cutler said, "This acquisition reflects our commitment to providing the academic support that empowers students throughout every stage of their learning journey. Improving literacy proficiency is an essential component of our mission, and we believe research-backed technology and repeated practice are the keys to addressing the mounting literacy crisis." He added, "We are excited to join our forces and aligned missions to have an even bigger impact on students. Our teams are already working together to change the future of education. Our mission is to help create a world where everyone has the ability to read, learn, and become a success."
(Source – Cision PR Newswire)
About Paper
Headquartered in Montreal, Quebec, Paper, an e-learning solutions provider, offers services for personalized learning, tutoring, essay review, academic and student support, homework help, teacher support, remote education, teacher assistants, and virtual tutoring. It develops confidence in every student with its educational support system. It serves over 3 million students from different school districts across the United States and Canada. It provides individualized support to every learner to solve their problems and discover different ways of learning. It helps teachers and administrators review student activity and track their progress with its data-driven insights and metrics. It instantly connects students with tutors for support in their tests and assignments.
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TALENT DEVELOPMENT
PRnewswire | May 02, 2023
edX, a leading global online learning platform from 2U, Inc., today announced a new partnership with global data and AI leader Databricks to launch a Large Language Models (LLMs) Professional Certificate program, the first of its kind on edX.org. This program is designed to equip developers, data scientists, and engineers with the applied knowledge and skills needed to understand the foundational technology behind recent advancements in artificial intelligence, such as OpenAI's ChatGPT and Databricks' Dolly. Through dynamic lectures, demos, and hands-on labs taught by industry leaders and renowned researchers—such as Matei Zaharia, co-founder and chief technologist at Databricks and computer science professor at Stanford University—students will learn how to develop and productionize LLM applications.
Comprising two courses, LLMs: Application through Production and LLMs: Foundation Models from the Ground Up, this Professional Certificate program provides a comprehensive overview of the latest frameworks, techniques, and foundation models used in the field of LLMs. By the end of the program, learners will have built their own end-to-end LLM workflows that are ready for production. These courses add to edX's catalog of more than 4,200 online learning experiences developed in partnership with the world's top universities and corporations, from free courses to full degrees.
"With the recent advancements in generative AI, there is an urgency for organizations to leverage LLMs in their own products and applications. This has led to an increased demand for professionals with necessary knowledge and skills related to language models," said Patrick Wendell, co-founder and VP of engineering at Databricks. "Our LLM-focused program taught by leading experts on the edX platform is an important step in meeting that demand while broadening access to the critical skills that professionals need to thrive in a rapidly changing environment."
According to Esmi Burning Glass, the number of U.S. job postings requiring AI skills will increase nearly 300% between 2022 and 2024, and a survey by Gartner found that over 50% of corporate leaders see AI as a priority to help them stay ahead of competitors. The new LLM Professional Certificate program from Databricks on edX will enable professionals around the world to build and productionize innovative solutions to natural language processing problems and help elevate their careers.
"The demand for professionals skilled in machine learning and AI will continue to grow as automation technology continues to advance at breakneck speed," said Andrew Hermalyn, president of partnerships at 2U, the parent company of edX. "edX is thrilled to partner with Databricks to help address the current market gap by equipping more learners around the world with the necessary skills to succeed in this fast-growing field."
Professional Certificate programs on edX are designed to build and enhance critical professional skills needed to succeed in today's most in-demand fields. Learners who complete the Databricks LLM Professional Certificate program will earn a program certificate that showcases their knowledge and skills, which they can include on their resumes.
The program is open for enrollment now for courses set to begin in Summer 2023. The Databricks LLM Professional Certificate program is free to try for all learners. Like edX, Databricks is committed to expanding access to education, especially in the highly relevant, in-demand field of AI.
About edX
edX is the global online learning platform that exists to help learners everywhere unlock their potential. edX was founded by Harvard and MIT in 2012 to make the world's best education available to everyone. Today, as a 2U, Inc. company (Nasdaq: TWOU), edX connects 76 million people worldwide with the skills, knowledge, and support to achieve their goals. Together with the world's leading universities and companies, edX offers thousands of free and open courses, professional certificates, boot camps, credit-bearing micro credentials, and undergraduate and graduate degrees.
About Databricks
Databricks is the data and AI company. More than 9,000 organizations worldwide—including Comcast, Condé Nast, and over 50% of the Fortune 500—rely on the Databricks Lakehouse Platform to unify their data, analytics, and AI. Databricks is headquartered in San Francisco with offices around the globe. Founded by the original creators of Apache Spark™, Delta Lake, and MLflow, Databricks is on a mission to help data teams solve the world's toughest problems.
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