Four ways L&D can support digital transformation in their organisations

Digital technology is changing the way we work – and learn. To stay ahead, L&D teams don’t have to become digital gurus, but they do need to change the way they work.‘Digital transformation’ – you’ve probably heard of it. Digital transformation or DX is a term well-used by business leaders – it’s taking a prominent spot in industry headlines, keeps appearing on meeting agendas and is often blasted all over my LinkedIn feed.If you’ve seen the term but aren’t quite sure what it really means, Salesforce sums it up nicely: digital transformation is the process of using digital technologies to create or adapt business processes, cultures and customer experiences. It’s this reimagining of business in the digital age that is having a huge impact on the role of L&D.How digital transformation helps organisations ‘adapt and survive.Digital transformation has been gaining momentum, and it’s not surprising when you look at the benefits.DX can help businesses to respond, adapt and change quickly – vital attributes for businesses wanting to succeed in the current VUCA (volatile, uncertain, complex and ambiguous) climate.Digital transformation can also help businesses gain the competitive advantage, as according to Marc Benioff, digital transformation starts and ends with improving the consumer experience.When you consider what digital transformation is offering the business world, it’s not surprising that in 2018, a staggering 85% of businesses planned to invest in it. There really is nowhere to hide from digital transformation – even if you aren’t aware it’s happening in your organisation, chances are it will be making an appearance soon.

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