rimini street | August 24, 2022
Rimini Street, Inc. a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that the University of Technology Sydney (UTS) has switched from Oracle to Rimini Street for improved support and security of its Oracle database and technology platforms. In doing so, the University has slashed wait times for support requests, enjoyed improved service quality and innovative, advanced security to protect its database and application middleware. Rimini Street is also helping the University manage through the ongoing IT skills shortage by reducing the amount of IT labor required for support and instead, allowing resources to focus on the rapid transition to hybrid learning. UTS is one of Australia’s leading universities, with around 45,000 students and 4,000 staff. The IT department employs around 300 staff and is responsible for the digital experiences supporting the people, processes, and culture at the university. The University faced challenges during the pandemic including a massive shift to online learning and remote work, and a growing IT skills shortage. The large decline in the number of international students enrolling in Australia has also seen IT budgets shrink. Because of these limitations, UTS needed to refocus its strategic resources more efficiently.
“UTS, like all universities in Australia, has had to rapidly transition to a hybrid learning model that includes classroom and online service delivery. There are many innovations and technologies needed for the transition to hybrid learning; budgets are tightening across the board and the quality-of-service delivery expectations remain the same or higher, “Students can now log into their online classes from almost anywhere in the world which adds a new layer of complexity for the IT team. Fast, reliable, and secure systems are needed to keep up with the changing world and to remain a leading provider in the education market.”
Daniel Benad,group vice president and regional general manager,Australia,New Zealand and Oceania,Rimini Street
Focusing on the big issues with more time and money to spare Maintaining their Oracle database landscape was draining on the university’s IT budget and internal resources. Support tickets were often slow to be resolved by the software vendor, preventing IT staff from completing other system maintenance and responding quickly to new IT challenges. Staff were preoccupied with keeping databases operating properly in a rapidly scaling up environment and had little time to focus on university initiatives to support growth and innovation. “Skilled staff are only getting more expensive to hire and retaining these employees just to work on support and operational tasks for our enterprise software is no longer sustainable,” said Brian Kelly, Head of IT Operations at UTS. “We’ve had to really maximize the resources we have to keep our IT services growing, improving and meeting the needs of the university.” In addition, as UTS increasingly moved towards a hybrid learning model for its students, and a remote working environment for its staff, cost, capability, supportability, and flexibility were key to guaranteeing robust and reliable IT services. The rapid move into the remote workspace also opened new avenues and risks for cybersecurity attacks and breaches. As the number and location of users increased, so too did opportunities for unauthorized access. As such, the University was conscious it needed to increase the security of its Oracle software, particularly as routine patching was a costly and time-consuming endeavour for its IT team that did not necessarily provide the fastest protection model in the case of a discovered vulnerability. “UTS is relatively new to the hybrid working and learning space, and it’s important to be mindful of risks from such a rapid transformation,” said Kelly. The University began to look at ways to get improved support, better security and reduced operating costs for its Oracle Database landscape while also reducing the resource drain on its IT team. UTS turned to Rimini Street’s enterprise software support and security solutions. Lowering Costs and Response Times Each Rimini Street client benefits from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement of 10-minute response times for all critical Priority 1 cases. All clients are also assigned a Primary Support Engineer with an average of 20 years’ experience in enterprise software and backed by a team of functional and technical engineers. In addition, Rimini Street’s Database Management Services provide UTS with new expert skills from skilled and responsive engineers. Since partnering with Rimini Street, resolving support tickets is easier and quicker, with expert engineers available to respond to challenges at any time. “Being able to shrink how much time is spent on routine work has really allowed us to prioritise the bigger picture, and Rimini Street gives us time back in our day,” said Kelly. “The team is no longer worried about how long a patch or upgrade will take, how long it’ll take to get issues resolved, or how many hours they’ll have to dedicate to something routine. Rimini Street has taken care of that for us, and having such a quick turnaround for support has really eased up our workload. “Rimini Street gives us high-quality support for these business-as-usual activities without breaking our budget. Being able to be flexible with what senior ICT staff we hire means we’re putting a microscope on what our team actually needs, rather than allowing necessity to dictate it.” Rimini Street Protect - Proactive Security Having the time and resource availability enabled UTS to develop and deploy additional enterprise security enhancements. Further, Rimini Street’s security solutions gave UTS peace of mind that it would be secure and remain live while it implemented the additional security enhancements. “Completed security enhancements include secure identity management and access controls,” said Kelly. “Thanks to Rimini Street, we now have time and budget to spare and we are now looking at developing and deploying additional security measures utilizing a cloud-first strategy. We’re also working on automating service management and migrating to the cloud anything that improves the quality of user experience.” “UTS is yet another example of an institution that has benefited from Rimini Street’s comprehensive and effective database support and security,” said Benad. “As international borders continue to open and students choose Australia as an education destination, UTS’ improved service delivery and flexibility supporting a hybrid education model will play a huge part in improving the student learning experience.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,200 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.
Anthology | September 02, 2022
Anthology, a leading provider of education solutions that support the entire learner lifecycle, today announced that BYU-Pathway Worldwide will implement two of Anthology's flagship solutions – Anthology Student and Anthology Reach – to deliver dynamic, data-informed experiences to its nearly 60,000 learners as the online institution enjoys continued and rapid growth. "As an online institution, our systems are our campus, and we are excited to use the maturity and flexibility of Anthology products to serve our students throughout the world in multiple locations and languages," said Troy Davis, Chief Information Officer at BYU-Pathway Worldwide. "Our certificate-first approach is changing lives, helping students to gain the skills needed to obtain new or better employment early in their degree. The partnership with Anthology will enable our service missionaries, administrators and faculty to access more efficient processes and clearer insights that will allow them to intervene at the right times in the right ways with students across the globe." Growing from 50 learners in three locations in 2009 to 57,000 in 188 countries currently, BYU-Pathway chose Anthology's student information system (SIS), Anthology Student, to streamline workflows for the entire education lifecycle and save time for faculty, staff, mentors and learners, centralizing everything from admissions applications to academic advisement and program catalogs in one solution. Anthology Reach, a modern cloud-based customer relationship management (CRM) tool that includes Anthology Apply and Succeed solutions, will enable BYU-Pathway to better manage and connect admissions, student success and retention. It will allow the institution to respond dynamically to each learner's unique experiences and needs at every stage of their journey in one central hub.
"By combining insights across critical systems to inform more relevant engagement between staff, faculty and learners, our solutions break down data silos and allow institutions to provide better services and support at the right time with the right actions and messages,BYU-Pathway Worldwide has entrusted Anthology as a partner on its mission to support learners and change lives around the globe. We look forward to helping BYU-Pathway establish and scale a fully connected online community that serves an expanding student population worldwide in multiple locations and languages."
Jim Milton, Chairman and Chief Executive Officer at Anthology
Anthology offers the largest EdTech ecosystem on a global scale for education, supporting more than 150 million users in 80 countries. With a mission to provide dynamic, data-informed experiences to the global education community through Anthology Intelligent Experiences™, we help learners, leaders and educators achieve their goals by offering over 60 SaaS products and services designed to advance learning.
citrix | August 17, 2022
Just like work, education today can happen anywhere. And students want the freedom and flexibility to choose where and how they learn best. Luleå University of Technology (LTU) understands this, and is using solutions from Citrix Systems, Inc. (NASDAQ: CTXS) to tear down the walls of the traditional classroom and deliver a modern experience that empowers its student to learn from anywhere and perform at their best.
“Teaching has become space independent. “We are a university of technology and we are expected to be at the forefront in using IT to provide a superior educational experience in the classroom, the dorm room and anywhere in between.”
Daniel Ström CIO, LTU
When the pandemic hit, LTU did just this, leveraging Citrix DaaS to create cloud-based workplaces through which teachers and students could access everything they needed to stay connected and continue learning. LTU’s students use 300 different applications, some of which require significant computing power traditionally provided by powerful workstations available in on-campus computer labs. And for students to continue learning remote - often using low-powered, personal laptops and other devices - LTU needed to provide access to these applications. It was a tall order. But LTU was able to fill it using Citrix DaaS to provide students with secure access to their desktops and applications from anywhere and Microsoft Azure to allocate the processing power and computing resources required to support them. “With Citrix, it was very easy for us to step up and make this available for all the students through their own computers,” said Lennart Isaksson, Head of Student Computer Lab Administration, LTU. And it was able to do it quickly, enabling full remote availability for 19,000 students in a matter of days. “When it comes to remote desktop use cases, nothing comes close to Citrix,” Ström said.
One of the biggest advantages of Citrix, according to Isaksson, is the time saved in application management. “With the traditional PC model, it would take several hours to install all the necessary applications on each PC. And we have over 800 student computer lab PCs,” he said. “With Citrix, it’s much better. We have a single, base image with all the applications and we just replicate it to all the virtual machines that we are spinning up.”
Another key benefit of Citrix DaaS is the enhanced security it provides.
“It’s a much safer approach than the traditional PC model,” Isaksson said. “All the apps are up to date and always available from any endpoint device.”
And of importance to Ström, Citrix makes it easy for LTU to keep pace with technology as it evolves and deliver the IT performance and experience that its students expect.
“Young people today are raising the bar,” he said. “When you build a new computer lab under the traditional model, you get only 12 to 24 months when it is modern. After that, the students get less and less satisfied. With the Citrix model, we can add new machines in the background as the technology evolves, so the computer labs are always new and fresh.”
LTU joins hundreds of educational institutions around the world who are using Citrix to transform learning. Click here to read the stories of their success.
Citrix (NASDAQ: CTXS) builds the secure, unified digital workspace technology that helps organizations unlock human potential and deliver a consistent workspace experience wherever work needs to get done. With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments.
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