rimini street | August 24, 2022
Rimini Street, Inc. a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that the University of Technology Sydney (UTS) has switched from Oracle to Rimini Street for improved support and security of its Oracle database and technology platforms. In doing so, the University has slashed wait times for support requests, enjoyed improved service quality and innovative, advanced security to protect its database and application middleware. Rimini Street is also helping the University manage through the ongoing IT skills shortage by reducing the amount of IT labor required for support and instead, allowing resources to focus on the rapid transition to hybrid learning. UTS is one of Australia’s leading universities, with around 45,000 students and 4,000 staff. The IT department employs around 300 staff and is responsible for the digital experiences supporting the people, processes, and culture at the university. The University faced challenges during the pandemic including a massive shift to online learning and remote work, and a growing IT skills shortage. The large decline in the number of international students enrolling in Australia has also seen IT budgets shrink. Because of these limitations, UTS needed to refocus its strategic resources more efficiently.
“UTS, like all universities in Australia, has had to rapidly transition to a hybrid learning model that includes classroom and online service delivery. There are many innovations and technologies needed for the transition to hybrid learning; budgets are tightening across the board and the quality-of-service delivery expectations remain the same or higher, “Students can now log into their online classes from almost anywhere in the world which adds a new layer of complexity for the IT team. Fast, reliable, and secure systems are needed to keep up with the changing world and to remain a leading provider in the education market.”
Daniel Benad,group vice president and regional general manager,Australia,New Zealand and Oceania,Rimini Street
Focusing on the big issues with more time and money to spare Maintaining their Oracle database landscape was draining on the university’s IT budget and internal resources. Support tickets were often slow to be resolved by the software vendor, preventing IT staff from completing other system maintenance and responding quickly to new IT challenges. Staff were preoccupied with keeping databases operating properly in a rapidly scaling up environment and had little time to focus on university initiatives to support growth and innovation. “Skilled staff are only getting more expensive to hire and retaining these employees just to work on support and operational tasks for our enterprise software is no longer sustainable,” said Brian Kelly, Head of IT Operations at UTS. “We’ve had to really maximize the resources we have to keep our IT services growing, improving and meeting the needs of the university.” In addition, as UTS increasingly moved towards a hybrid learning model for its students, and a remote working environment for its staff, cost, capability, supportability, and flexibility were key to guaranteeing robust and reliable IT services. The rapid move into the remote workspace also opened new avenues and risks for cybersecurity attacks and breaches. As the number and location of users increased, so too did opportunities for unauthorized access. As such, the University was conscious it needed to increase the security of its Oracle software, particularly as routine patching was a costly and time-consuming endeavour for its IT team that did not necessarily provide the fastest protection model in the case of a discovered vulnerability. “UTS is relatively new to the hybrid working and learning space, and it’s important to be mindful of risks from such a rapid transformation,” said Kelly. The University began to look at ways to get improved support, better security and reduced operating costs for its Oracle Database landscape while also reducing the resource drain on its IT team. UTS turned to Rimini Street’s enterprise software support and security solutions. Lowering Costs and Response Times Each Rimini Street client benefits from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement of 10-minute response times for all critical Priority 1 cases. All clients are also assigned a Primary Support Engineer with an average of 20 years’ experience in enterprise software and backed by a team of functional and technical engineers. In addition, Rimini Street’s Database Management Services provide UTS with new expert skills from skilled and responsive engineers. Since partnering with Rimini Street, resolving support tickets is easier and quicker, with expert engineers available to respond to challenges at any time. “Being able to shrink how much time is spent on routine work has really allowed us to prioritise the bigger picture, and Rimini Street gives us time back in our day,” said Kelly. “The team is no longer worried about how long a patch or upgrade will take, how long it’ll take to get issues resolved, or how many hours they’ll have to dedicate to something routine. Rimini Street has taken care of that for us, and having such a quick turnaround for support has really eased up our workload. “Rimini Street gives us high-quality support for these business-as-usual activities without breaking our budget. Being able to be flexible with what senior ICT staff we hire means we’re putting a microscope on what our team actually needs, rather than allowing necessity to dictate it.” Rimini Street Protect - Proactive Security Having the time and resource availability enabled UTS to develop and deploy additional enterprise security enhancements. Further, Rimini Street’s security solutions gave UTS peace of mind that it would be secure and remain live while it implemented the additional security enhancements. “Completed security enhancements include secure identity management and access controls,” said Kelly. “Thanks to Rimini Street, we now have time and budget to spare and we are now looking at developing and deploying additional security measures utilizing a cloud-first strategy. We’re also working on automating service management and migrating to the cloud anything that improves the quality of user experience.” “UTS is yet another example of an institution that has benefited from Rimini Street’s comprehensive and effective database support and security,” said Benad. “As international borders continue to open and students choose Australia as an education destination, UTS’ improved service delivery and flexibility supporting a hybrid education model will play a huge part in improving the student learning experience.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,200 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.
CORPORATE EDUCATION AND TRAINING
BibliU | September 20, 2022
BibliU, the EdTech innovator democratizing content accessibility, today announced that Victor Valley College, located in Victorville, Calif., is implementing its Universal Learning solution to ensure students have access to course content on day one of class.Universal Learning is a procurement and provisioning model that packages content with enrollment in a class and distributes it via an institution's Learning Management System (LMS). Offered campus-wide, Universal Learning will enable Victor Valley to lower textbook costs by 30% to 50% while guaranteeing all students have access to the content and courseware they need as soon as classes begin. The College leadership's intent is to ensure course materials are ready on the first day of class while providing a better and more satisfying experience for faculty and students during content acquisition. In addition, Victor Valley College wants to secure content cost savings for its students. With today’s announcement, BibliU furthers its charge of improving the process of discovering, ordering and supplying students with digital textbook content. Because it offers a more agile response to content delivery, the BibliU platform will also enable Victor Valley to consider a more flexible school schedule for the benefit of students.
“Victor Valley College is the first school in California to implement BibliU’s Universal Learning model to reduce the cost of course materials for students The school is a trailblazer in this business model and is proud to lead the way. We’re sure other colleges and universities will follow suit as soon as they learn of the benefits we are realizing.”
Dr. Daniel Walden, president of Victor Valley College
Added Todd Scott, VP of Instruction at Victor Valley, “Our mission is to provide opportunities for student learning and success, as well as excellent experiences for our faculty. So far, onboarding BibliU’s platform has alleviated some of the frustrations felt by students and faculty around the process of buying and accessing textbooks.”
EdTech innovator BibliU is defining the future of higher education by democratizing content accessibility. Designed to address the unique requirements of students, faculty, libraries and publishers, BibliU is a learning enablement platform that empowers higher education institutions to streamline their textbook and courseware workflows to achieve greater student outcomes, affordability and social mobility. With BibliU, colleges and universities can finally deliver on the promise of digitalization, guaranteeing all students have first-day access to the learning content they need. More information is available at www.bibliu.com.
About Victor Valley College
The Victor Valley Community College District (VVCCD) is one of 73 community college districts within the California Community College system, the largest educational system in the world, which encompasses 116 community colleges. The VVCCD has for 60 years provided its communities and students with quality and affordable career training, certificates, associate’s degrees, and preparation for transfer to four-year colleges or universities through Victor Valley College. For additional information on the VVCCD, please contact Robert A
CORPORATE EDUCATION AND TRAINING,CORPORATE LEARNING SYSTEMS
Schneider Electric | July 13, 2022
Schneider Electric™, the leader in digital transformation of energy management and automation, has announced a series of updates to its vendor-agnostic and CPD-accredited digital education platform, Schneider Electric University. Available in 14 languages and accessible globally for free online, the dedicated professional development platform directly addresses the data center sector skills gap, helping industry stakeholders to upskill and stay up to date with the latest technology, sustainability, and energy efficiency initiatives affecting the sector.To-date, Schneider Electric University has delivered more than one million courses to over 650,000 data center users, with +180 countries represented by its global user-base.
The new updates to the Schneider Electric University Data Center Certified Associate (DCCA) qualification include fundamentals of power, cooling, racks, and physical security, and guidance on how to optimize data center designs to drive resilience, energy efficiency and sustainability. It’s newest courses, for example, include Optimizing Cooling Layouts for the Data Center; Fundamental Cabling Strategies in the Data Center; Examining Fire Protection Methods in the Data Center; and Fundamentals of Cooling II – Humidity in the Data Center.
Furthermore, its curriculum addresses key focal points for the industry such as Data Center Site Selection and Planning, which offers guidance on how to select brown and greenfield sites for access to renewable energy; Alternative Power Generation Technologies, which helps drive the implementation of renewable energy strategies, on-site power generation and use of technologies such as microgrids; and Battery Technology for Data Centers, which evaluates the sustainability impact of different types of UPS batteries, the benefits of Lithium-Ion technology, and offers an analysis of the associated lifecycle costs.
Addressing the industry skills gap
Research in the Uptime Institute Annual Data Center Survey 2021 estimates staff requirements will grow globally to nearly 2.3 million in 2025. Further, 32% of respondents reported difficulty in retaining staff, with 47% having difficulty finding qualified candidates for open jobs. Attracting and retaining talent within the industry, which is the heart of the digital economy, is now reaching a critical mass.
By encouraging individuals to upskill and continue their professional development for free, the Schneider Electric University is directly addressing the data center industry skills gap and talent shortage, helping businesses to attract, retrain both new and existing talent, and providing access to specialized technical education, everywhere.
“In the last few years data center capacity demands have grown exponentially, reaching record new highs as digitization and cloud adoption accelerates. The sector skills shortage, however, remains a significant challenge and has potential implications for other connected industries, By providing guidance on the latest technology and sustainability initiatives, we believe the Schneider Electric University offers an invaluable resource to help bridge the skills gap by empowering business ecosystems, reskilling the workforce, and training the next generation of professionals to build the data centers of the future.”
-Pankaj Sharma, EVP Secure Power Division
Long-term commitment to education
Prior to its acquisition by Schneider Electric in 2006, members of the Data Center Science Center at APC™, Schneider Electric’s flagship brand of battery back-up power, surge protection, and IT physical infrastructure for data centers and edge computing environments, created the ‘Data Center University’ as a free resource to help train and upskill the next generation of industry professionals. Their vision was to create a CPD-accredited training curriculum that would support the professional development of industry stakeholders and prepare them to build the data centers of the future.
As ‘Schneider Electric University’, the platform has grown to offer more than 200 data center, energy efficiency and sustainability courses via two dedicated colleges, the Professional Energy Manager (PEM), and the DCCA qualification. All courses are available as self-paced, one-hour modules, in 14 different languages, offering free access to energy education, everywhere. Further, the university is recognized by 25 different industry CPD bodies including BICSI, the Electrical Contractors Association (ECA), Engineers Ireland, and the Renewable Energy & Energy Efficiency Partnership (REEEP).
As one of the industry’s-first dedicated professional development platforms for data centers and energy management, Schneider Electric University has remained completely impartial with all courses maintaining 100% vendor-neutrality. To-date it has delivered over 1,000,000 courses to more than 650,000+ users globally and offers a crucial lifeline for industry professionals seeking to advance their skillsets.
About Schneider Electric
Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On. Our mission is to be your digital partner for Sustainability and Efficiency. We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries. We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.