College Help Desks Use Modern Tech Solutions to Enhance Services

| August 20, 2019

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Education sector help desks have one of the lowest initial response times — 27.7 hours, on average — out of nearly 20 industries, according to a comparison of over 20,000 customer metrics by software provider Zendesk. Only two segments, manufacturing and the nonprofit sector, provided slower responses. To expedite the reply process, a number of universities have introduced self-service IT portals, where students can find information that answers some of their questions and submit and track help requests, reducing the need to involve an IT professional.

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Illustrative Mathematics

Illustrative Mathematics is a discerning community of educators dedicated to the coherent learning of mathematics. We collaborate at illustrativemathematics.org, sharing carefully vetted resources for teachers and teacher leaders to give our children an understanding of mathematics and skill in using it. We provide expert guidance to states and districts working to improve mathematics education.

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